(Office Services Associate)
Salary: Negotiable
Location: Otemachi, Tokyo
Contract: Full-time, Permanent
Shifts: 8 hours per day between 8:30 a.m. and 7:00 p.m., Monday to Friday
Work model: Fully onsite
Williams Lea seeks an Office Services Associate to join our team
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The
Office Services Associate
will provide a wide range of administrative and operational support within a professional office environment, ensuring smooth day-to-day operations and excellent service delivery to internal and external clients.
Key responsibilities
・Printing and binding: printing and copying documents, scanning, binding, and reproducing books or magazines.
・Mail handling: receiving, sorting, and distributing domestic and international mail, courier, and bike deliveries.
・Expense support: assisting with expense reimbursements such as meals, taxis, and business travel.
・Business card entry: inputting business card information into the firm's dedicated system.
・Café & pantry: replenishing drinks and coffee beans, and managing dishwashing in the internal pantry area.
・Inventory management: maintaining stock levels for stationery, binding materials, copy paper, and kitchen supplies.
・Invoice processing: forwarding supplier invoices as PDFs to the responsible team and sharing billing details for client-related charges.
・Facility support: organizing internal meeting rooms and assisting with layout changes for external meeting rooms.
・Vendor coordination: accompanying regular maintenance vendors during site visits and managing reorders for business cards.
Personal attributes
・Proactive, with a flexible and hands-on approach to work.
・Able to prioritize tasks and manage multiple requests efficiently.
・Strong communication and teamwork skills with a positive attitude.
・Reliable, accurate, and able to perform tasks with attention to detail.
・Professional and courteous demeanor when dealing with clients and colleagues.
Skills and Experience
Required:
- English proficiency (able to understand and reply to emails, and handle simple conversations with visitors or colleagues who do not speak Japanese).
- PC literacy (email correspondence, Excel data entry).
- Accuracy and integrity in completing work.
Preferred:
- Administrative or clerical experience.
- Customer service or hospitality experience.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
・Commuting allowance (actual cost reimbursed, up to ¥50,000/month)
・Full social insurance coverage (health, pension, employment, and workers' compensation)
・Annual paid leave: 15 days after 6 months of service
・Birthday leave
・5 days of personal/sick leave per year (1 day for the first year if joining in December)
・Childcare leave system
・Retirement age: 65
・3-month probation period (no change in terms and conditions)
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
View our Privacy Notice
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