Role: Service External Sales, Tokyo
1.営業活動を通じて売上と利益率の目標を達成 Achieve Sales and Profit target
1-1 既存客の長期保全計画の管理
顧客別のマシンの設置状況、マシンの運用状況、顧客の事業情況やマシンの保全状況をもとにマシンの保全計画(当該マシンにとってどの時期にどのような整備が必要か)を自身もしくは顧客と立案し、保全計画の実行を管理する。
1-2 計画的顧客訪問と販売促進
マシンの保全計画をもとに、顧客が納得してマシンの整備を実施できるよう、見積もりの提示、提案書の提出、整備内容の詳細説明など、整備計画時期から遡って、当年度に必要な自身の行動計画を策定し、顧客を訪問して必要な販売促進活動を行う。
1-3 新商品/サービスの拡販
会社が拡販を計画している新商品や新サービス、新サービス契約について、顧客へ積極的に拡販活動を展開して受注する。
1-4 LOSTBOY活動
過去12か月整備を行っていないマシンのうち、特に隔年や3年毎に定期整備を行うマシン以外のマシンについて、マシンの運用状況、顧客の事業情況やマシンの保全状況を考慮して、ベストな整備提案を実施する。
2.上長への報告 Reprot to manager
2-1 売上変動の報告(1MJPY以上の変動が生じた場合)
整備実施日変更や何らかの理由で整備が完了できず、売上計上予定月に変動が生じた場合は速やかに上長へ報告する
2-2 営業承認願の取得
追加コスト、返品、キャンセルなどイレギュラー事象について営業承認願を作製し上長の承認を取得する。また見積を通じて得たマシンに関する情報をカスタマープロファイル(データベース)に追記してマシン情報の共有化を促進させる。
2-3 WIP(Work in Progress)の報告
定期的に配信されるWIPリストに載っているJOB(整備、修理案件)に対し、クローズ出来ない理由の確認とクローズ予定月について確認し上長へ報告する
3.業務管理 Manage tasks
3.1 顧客セグメンテーションと営業戦略の実行
顧客別のマシンの設置状況、マシンの運用状況、顧客の事業情況やマシンの管理計画をもとに顧客をセグメンテーションし、顧客に応じた営業戦略の立案と実行計画を立て着実に実行する。
3.2 Forecast管理
整備案件、契約案件の実施予定をもとに、将来3か月の売上予測を立て、毎月2回実施されるForecast会議で全体と共有する。
4.顧客クレーム対応 Handle customer claims
顧客からのクレームに対して会社代表として真摯に対応する。
Location: Osaka, Japan
Recruiter: Seiko Suzuki, HR Manager, CT Japan
Hiring Manager: Yasuhiro Yamamoto, Manager, CTS External Sales
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