POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Assist staff with expediting problem payments problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
問題のある支払い(クレジットカードの処理に問題があるなど)を迅速に処理できるようスタッフをサポートする。ゲストに関連する問題の満足度について、ゲストのフォローアップを行う。予約の確認、部屋の割り当て、ルームキーの発行と有効化により、すべてのゲストのチェックインを処理する。宿泊料金、現金、小切手、デビットカード、クレジットなど、すべての支払い方法を処理する。チェックイン時に各ゲストの正確なアカウントを設定する(シェアウィズ、別室/税金/インシデント、コンプなど)。売り切れの状況を予測し、予約のお客様を宿泊させることができない場合、満足のいく代替宿泊施設を確保する。コンピューターで部屋をブロックし、指定された要件とリクエストを確認する。ゲストからの電話、リクエスト、問題を解決するため、必要に応じて適切な個人または部署(ベルパーソン、ハウスキーピングなど)に連絡する。ハウスキーピングと調整し、チェックインのための客室の準備状況を把握する。シフトログ/日報を確認し、適切な情報を日報に記録する。シフト開始時と終了時に銀行を数える。会計仕様書に従って領収書のバランスを取り、預ける。
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested.
従業員の雇用、トレーニング、スケジュール管理、評価、カウンセリング、懲戒、動機付け、コーチングにおいて経営陣を補佐する。事故、怪我、危険な作業状況をマネージャーに報告する。会社の方針と手順に従うこと。制服と身だしなみが清潔でプロフェッショナルであることを確認すること。ゲストのサービスニーズを予測し、対応する。明瞭でプロフェッショナルな言葉遣いで他人と会話する;書面を正確かつ完全に作成し、確認する;適切なエチケットで電話応対をする。他者と良好な関係を築き、維持する。期待される品質と基準を確実に守る。長時間立ったり、座ったり、歩いたりする。介助なしでポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。その他、要請に応じて妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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