Who we are:
Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed capital
.
Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economica
l.
Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippin
es.This role is an exciting opportunity to join our fast growing team as we further expand our footprint across As
**ia.
Our va**
l
- ues: Res
pect: We embrace diversity and collabora - tion.Innova
tion: We share ideas and solve prob - lems.St
rive: We are driven and determ - ined.Excell
ence: We optimize for suc - cess.Responsibi
lity: We do what's right for our people and the pl
**anet.
What we**
need: Reporting to the Operations Director, Japan, this role will take care of customers to meet their requirement in large-scaled or complicated deals in Japan. This role will be based in Tokyo,
**Japan.
Key responsibi**
- lities:
Manages new and existing complex customer installations, working cross functionally with other countries and regions to deliver services in the agreed timeframe and according to customer expectations, including planning, reporting and
- deliveryLeads internal collaboration sessions to ensure quality assurance and control during planning and implem
- entationResponsible for owning and resolving a wide range of standard and non-standard customer
- requestsProposes and develops solutions cross functionally to solve non-standard customer
- requestsUnderstands customers' footprint and contractual agreement and proactively assist in ensuring the contractual agreements are ad
- hered toCollaborates with existing customers to understand customers' requirements for add-on
- servicesDevelops and maintains expertise on DE products and
- servicesActively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the orga
**nization
The successful**
c
- andidate: 3 plus years' experience in Data Center Colocation provide
- r businessExperience in a technical industry; preferably IT, telecommunications or da
- ta centersCollaborative personality and able to build strong personal rel
- ationshipsHighly organized, with attention to detail and a dedication to resolv
- ing issuesBe calm and effective under pressure in professio
- nal mannerAble to plan, execute and perform mul
- ti-taskingEmbra
- ces changeGood competence in English is
essential
-
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