Job Description Summary
The Service Area Manager will manage the safe operation of assigned wind farms and ensure all aspects of the service contract are achieved. This specific role is for Wind Firms located in Hokkaido area.The Service Area Manager will manage all people, resources, logistics and reporting required to perform services and maintenance activities to ensure all aspects of the service contract are achieved. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Job Description
Roles and Responsibilities
Act as the single point of contact to the customers for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned wind farm.
Ensure best possible outcomes and requirements of the O&M Agreements are achieved.
Hire, mentor and manage site staff to ensure assets are maintained to the highest possible standard
Develop and maintain service budget, actively monitor and control business expenses
Direct central support teams to raise purchase requests for parts, consumables and engineering support as required
Approve purchase requests in reference to budget and warranty constraints
Schedule team meetings to ensure GE's policies and procedures are adhered to by the team
Regularly inspect, in-person, the progress and quality of service site activities
Maintain reports using GE's various software management tools and databases
Manage the site teams to ensure all work is performed in accordance with the organization policies and procedures
Interact with and provide GE senior leadership regular reports & updates
Answer questions from internal stakeholders; Leadership, Engineering, Sourcing and Project teams as required
Ensure that the manpower, equipment and materials necessary to meet job EHS requirements are available at the facility or project site, when needed
Implement GEV EHS procedures
Review all site EHS findings and ensure actions are taken to correct reported deficiencies
Ensure all accidents and incidents are investigated, and reports completed
Communicate responsibly with employees, HQ, communities, customers, and government agencies regarding environmental health and safety issues
Work with the Regional EHS Manager/Specialist for all management of contractors, including but not limited to ensuring that contractors are appropriately screened before appointment and that their performance is regularly reviewed
Required Qualifications
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 10 additional years of experience in Customer Service Management/ Project execution
A background in management of Mechanical or Electrical projects, especially Power Generation industry
Business management and commercial acumen for profit and loss control, business and financial reporting
Diploma in business management and proven experience in managing projects.
Desired Characteristics
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
Note:
This role can be executed as remote base, however, it would require heavy business trips to cover all WFs operation in assigned area.
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