Tour Operations

2ヶ月前

Sado Nagoya is not boring ￥72,000 - ￥136,000

We're looking for a reliable and detail-oriented Tour Operations & Booking Assistant to support our Tour Operations & Booking team.

This position involves handling guest communications, managing tour bookings, and coordinating with guides, hosts, and partners to ensure smooth and memorable experiences.

Responsibilities
Manage tour bookings and guest communication via email and OTA platforms (Viator, ByFood, etc.)
Coordinate guides' schedules, availability, and assignments
Send pre-tour and post-tour information to guests
Handle guest inquiries in English (and/or Spanish)
Update and maintain tour listings on the website and OTAs
Monitor reviews on TripAdvisor and other platforms; post and respond as needed
Collect and organize tour data for reporting and analytics
Support the creation of custom itineraries for private and group tours

Required Skills & Experience
Excellent written communication skills in English (Spanish is a plus)
Basic Japanese proficiency (business-level Japanese is a plus)
Strong organizational and multitasking skills
Familiarity with WordPress, Google Sheets/Docs, and OTA dashboards
Customer service or travel industry experience preferred
Proactive, detail-oriented, punctual, and able to work both independently and in a team environment

Position Details

Contract Type:
Part-time

Trial duration: 3 months

Contract duration: 1-year renewable standard part-time contract
Working hours: 15-20 hours per week

Flexible schedule:
Work between 9:00–18:00 (JST)

Work style:

Semi-remote, 1 day/week onsite in Nagoya at a coworking space or office (during the first 3 months, the candidate may be required to work onsite more than 1 day per week).


Location requirement:
Must live in Nagoya or the surrounding areas

Equipment requirement:
The candidate must have their own laptop (notebook PC) for both remote and on-site work.

Expected pay:
¥72,000 - ¥136,000/month, depending on experience and hours

Transportation expenses:
Covered for on-site workdays (up to ¥1,000/day).

Application Process
Submit your resume by email. Please send your application to with the subject line "Application - Tour Operations & Booking Assistant".

30-minute online interview: Zoom.

We will reply within 3 business days after the interview.
Trial period: 3 months (agreement document to be signed before starting).


Evaluation after 3 months:
If the candidate meets expectations → continue the contract.
If performance does not meet the position requirements → the contract will end after the trial period.


Our website:
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