Tokyo Michael Page
積極的に自ら提案をし、組織・プロセス改善を推進していける環境
次期組織のリーダーとして育成いただける環境

企業情報

欧州発のハイテクメーカー。
電子顕微鏡 (SEM/TEM/FIB 等)、ナノマニピュレーターなどを主力製品とされ、 材料科学・半導体・学術研究分野を中心に、多くの分野の研究・製造をサポートしております
日本がAPACの中心となり、日本及び各国の成長をけん引しております

職務内容

電子顕微鏡の(SEM/TEM/FIB等)のアフターサービスを統括し、品質向上と顧客満足最大化をリードする
サービスエンジニアのチームマネジメント。育成、KPI 設定、パフォーマンス管理、業務プロセス改善(一次完了率・稼働率最適化等)
大学・研究機関・製造・半導体など主要顧客との関係構築、クレーム対応、重大インシデント対応
保守契約拡大に向けた戦略策定、予防保全・リモート診断・IoT/AI のサービスモデル企画
大型電子顕微鏡導入プロジェクトの計画・進行管理、重大案件でのクロスファンクショナルリード

理想の人材

分析・計測装置のサービスエンジニア経験
チームマネジメントまたはリーダー経験
理工系分野(電気・電子・機械・物理・材料など)の学歴
顧客折衝力・問題解決力に優れ、主体的に改善を推進できる方
海外技術部門とコミュニケーションできる英語力

条件・待遇

積極的に自ら提案をし、組織・プロセス改善を推進していける環境
サービスチームを率い、顧客へのサービス向上、事業成長に貢献する
APACチームと協業する機会
次期組織のリーダーとして育成いただける環境
充実な福利厚生

Contact: Tatsuaki Kiyohara

Quote job ref: JN

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