Job Description
The Local Technical Support Manager – Japan is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with sales, product, and engineering teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Japan market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

Responsibilities

• Leadership & Strategy
• Manages and develops pre-sales technical team
• Creates technical support strategies
• Sets team KPIs and objectives
• Aligns technical support with business goals
• Develops department budget and resources
• Technical Operations
• Deal with reginal team such Bid Management, CTS, Product team to work on complex or hyper scale project.
• Oversees all technical support activities
• Establishes technical processes and methodologies
• Reviews and approves complex technical solutions
• Manages escalations and critical issues
• Business Development
• Works with sales leadership on strategic opportunities
• Develops technical partnerships
• Represents company at high-level industry events
• Influences product roadmap and strategy
• Drive Consultant and Customer Technical Engagement Activity
• Team Development
• Recruits and builds technical team
• Creates training and development programs
• Manages performance and career development
• Promotes knowledge sharing and best practices

Qualifications

• Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field)
• 8–12 years of relevant industry experience with a strong technical background in power and thermal solutions
• Proficient in MS Office (Excel, Word) and AutoCAD
• Demonstrated skills in strategic planning and execution
• Strong business and financial acumen
• Excellent executive-level presentation and communication abilities
• Proven leadership and team management experience
• Solid knowledge of electrical/mechanical systems and data center infrastructure.
• Familiar with critical power systems and industry standards.

Key Competencies:

• Highly disciplined, diligent, honest, and committed to service excellence.
• Self-driven, proactive, and able to work independently under pressure.
• Strong interpersonal, communication, and problem-solving skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength*
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

. If you are interested in applying or learning more about this role, please visit the company's career page located on *
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.