Data Center Customer Operations III

16時間前

Tokyo Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

Responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the IBX to include: Expedite/Negotiate, Trouble, Smart-hands, Installation/De-installation of Cages/Cabinets/Cross-connects, Power, Cable Containment, Custom Orders and/or Network Support (in some cases).

Responsibilities

Installations

  • Racks and stacks customer equipment

  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets Infrastructure

  • Installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Supports fulfillment of projects with direction from senior staff

Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution

Qualifications

  • 1+ years experience

  • High School Diploma

  • BERT and SONET test equipment

Translated version

「世界をつなぐインフラを、あなたの手で。」

エクイニクスについて

エクイニクスは、グローバルなデジタルインフラストラクチャー企業です。

デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基盤となるインフラストラクチャーを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要な適切な場所、パートナー、そして可能性にアクセスできるよう支援します。当社のデジタルインフラにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供することができます。

  • 世界200以上のデータセンターを運営

  • 主要クラウドやネットワークへのインターコネクションサービスを提供

  • 世界最大級のエコシステム:約10,000社の企業が当社のプラットフォームを活用

  • 80四半期以上連続で成長

エクイニクスに入社することで、ビジネスクリティカルな施設の運営管理の最前線に立ち、世界を支えるインフラを担う精鋭チームの一員となります。

【Data Center Customer Operations Engineer】

IT未経験者歓迎英語を活かしてキャリアをスタートしませんか?

エクイニクスでは、実務を通じてITの基礎を学べる環境を提供しています。

入社者の8割以上がIT未経験からスタートし、今では第一線で活躍中

キャリアアップのチャンスはあなた次第

日常的に英語を使用するため、英語力を伸ばしたい方、既に英語力をお持ちの方はスムーズに業務に適応できます。世界を支えるデータセンターで、あなたの成長意欲を活かしませんか?

「英語を使って働きたい」「IT業界でキャリアを築きたい」そんな方を歓迎します

【職務内容】

  • お客様の依頼に基づくデータセンター内での代行作業(機器運搬・搭載、ケーブリング、目視確認など)

  • ネットワーク配線作業

  • お客様の入館対応

  • 書類作成などの事務作業

  • 注意:情報処理やソフトフェアを使ったお仕事ではなく、物理的NWやインフラ作業がメインとなります。

【必須条件】

  • 日本語でのコミュニケーションスキル(JLPT N1相当)

  • ビジネスレベルの英語力(読み書き・会話)

  • 社会人経験1年以上

  • 外国籍の場合、就労ビザ「技術・人文知識・国際業務」保持者

※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

【優遇・歓迎条件】

  • 英語が話せる方

  • 力作業に抵抗がない方(ラック作業や機器設置など)

  • 成長意欲が高く、新しい技術を学び続ける方

  • 協調性があり、コミュニケーション能力が高い方

  • サポートセンターやオペレーション業務経験

  • 営業・接客経験(IT業界へのキャリアチェンジ希望者歓迎)

  • IT業界での経験(ヘルプデスク、インフラ運用など)

  • ITパスポート保持者

  • データセンターでの現場業務経験

【勤務地】 東京:東京都内自社データセンター

【勤務時間】シフト勤務/月16日勤務

1.8:00~20:30

2.20:00~8:30

【休日休暇】 シフト勤務 

■年次有給休暇(初年度最大12日) 

■病気休暇

■忌引休暇

■産前産後休暇、育児休暇  他  【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。 

【待遇・福利厚生】 

■給与改定年1回 

■賞与年1回 

■従業員自社株式割引購入制度

■確定拠出金制度

■各種社会保険完備(雇用、労災、健保、厚生年金) 

■資格取得支援制度 

■公認クラブ活動支援制度 

■メンタルヘルスカウンセリング

■慶弔見舞金(結婚祝金、出産祝金、弔慰金等)

■深夜シフト手当 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

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