At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are
We drive sales of ClassPass inventory but that's not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
In this role, you are the face of ClassPass to our fitness and wellness partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You advocate for our partners internally, escalating bugs and communicating pain points and feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners.
The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships. This is a role for those who have an interest in working with small business owners and are looking to build a career in Account Management and Client Services.
About the role
- Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
- Opportunity to leverage negotiation and persuasion skills to keep studios on the platform, increase product adoption, and engage in custom negotiations
- Work with a diverse partner base across all regional countries
- Identify, escalate and troubleshoot operational inefficiencies to provide partners high quality service
- Respond to a high volume of emails within a best-in-class SLA
- Act as surge support into areas/teams that require additional support as needed
- Identify and troubleshoot integration and technical issues, communicating properly to all internal teams
Skills & experience
- Good negotiation skills in managing and developing your current and prospective book of business, ranging from low to top tier accounts.
- Developing strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
- Good communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
- Basic business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
- Able to manage processes and priorities to hit deadlines consistently
- Bachelor's Degree or 1-year experience
APAC
Have we piqued your curiosity?
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our
California Applicant Privacy Notice
or
International Applicant Privacy Notice
(as applicable).
-
Tokyo Abbott Full time￥4,500,000 - ￥9,000,000 per yearAccount Associateとして入社し、Certification後は「Account Manager, MC Franchise」となる。営業目標を達成するために、あらゆる顧客に対して活動を行い、MitraClip手技の安全性を担保する症例サポートとコンサルテーションを行う。また、マーケティングチームメンバーと協働しながら継続的に教育/情報提供と集患活動を行い、マーケットを拡大していく。 · ...
-
Tokyo Abbott Full time￥9,000,000 - ￥12,000,000 per yearあらゆる顧客(HCP(医師、コメディカル)、病院、代理店等)に対する活動を通じ、営業目標を達成する。 · MitraClip手技の安全性の担保と成功を最優先にした症例サポートならびに症例前後のコンサルテーションを行う。 · ...
-
Accounting Associate
1ヶ月前
Tokyo, Tokyo Monotype ￥900,000 - ￥1,200,000 per yearManage the full AP process, including data entry in SAP, as well as local and international payments and reconciliations. Oversee the accounts payable software and ensure process efficiency. Handle accounting tasks related to AP, including P&L and balance sheet management. Mainta ...
-
Tokyo, Tokyo Tapestry ￥3,500,000 - ￥6,000,000 per yearWe believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. · At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity ...
-
Account Associate
4週間前
Tokyo, Tokyo ClassPass ￥3,000,000 - ￥6,000,000 per yearAt Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands lik ...
-
Tokyo, Tokyo LSEG ￥400,000 - ￥1,200,000 per yearWe are looking for an Associate Account Manager to be part of our team in Tokyo. You will assist on all sales and revenue generating activities for LSEG's strategic accounts. · ...
-
Tokyo Expedia Group ￥4,500,000 - ￥7,200,000 per yearWe design cutting-edge tech to make travel smoother and more memorable. · Guided by our Values and Leadership Agreements, · we foster an open culture where everyone belongs, · differences are celebrated · and know that when one of us wins,
-
Tokyo VISTRA ￥6,000,000 - ￥9,000,000 per yearWe have an exciting opportunity for you to join our team as Associate / Consultant Fund Accounting. Reporting to the Manager/Head of Department this full-time and permanent position is based in Japan and offers regional coverage. · Effective client relations and teamworking skill ...
-
Tokyo Expedia Group ￥3,500,000 - ￥6,000,000 per yearThe Associate Account Manager supports hotel partners to maximize their production potential by utilizing Expedia unique data insights marketing distribution revenue management toolset . · ...
-
Tokyo ServiceNow ￥5,000,000 - ￥15,000,000 per yearYou will produce new business sales revenue from a SaaS license model through account planning territory planning researching prospect customers using business development strategies completing field-based sales activities within defined set of prospects territory or vertical. · ...
-
Tokyo Scopely ￥4,000,000 - ￥7,000,000 per year++Scopely is looking for an experienced Accountant to join their team based in Tokyo. · +3+ years of accounting experience. · Bachelor's degree in Accounting or Finance. · ...
-
JP - Tokyo, Japan Scopely ￥1,200,000 - ￥3,000,000 per yearWe are looking for a talented Accountant to join our team based in the Tokyo office. · At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our comm ...
-
Tokyo, Tokyo Tapestry ￥3,000,000 - ￥6,000,000 per yearWe are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. As a professional accountant, this person will support company's fixed asset and retail accounting processes for Japan brands (Coach and Kate Spade), an ...
-
Tokyo PTC ￥400,000 - ￥1,200,000 per yearOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our ...
-
Tokyo Arista Networks ￥2,500,000 - ￥5,000,000 per yearWe currently have an opening for a Sales Associate Account Manager to join our growing Sales organization in Japan. This is an amazing opportunity for an individual who wants to pursue a career in sales. · You will conduct lead generation calls with key customer influencers and p ...
-
Tokyo Recorded Future Remote job￥7,000,000 - ￥15,000,000 per yearAs an Associate Account Director at Recorded Future you will play an important role in supporting revenue growth by managing customer relationships and driving new business development in your assigned territory. · ...
-
Tokyo Adjust ￥386,000 - ￥923,000 per yearWe are seeking an Associate Technical Account Manager to join our APAC TAM team based in Tokyo. The successful candidate will be responsible for delivering exceptional customer experience, addressing client issues quickly and helping resolve them effectively. · ...
-
Tokyo, Japan Recorded Future ￥4,000,000 - ￥8,000,000 per yearAs an Associate Account Director at Recorded Future you will play an important role in supporting revenue growth by managing customer relationships driving new business development in your assigned territory. · Identify prospect new business opportunities through outreach referra ...
-
Tokyo Salesforce ￥5,000,000 - ￥10,000,000 per yearWe're looking for a Senior Associate Account Partner to join our Customer Success Group. As an AAP, you'll be responsible for selling Salesforce's Success Cloud to customers and helping them achieve success on our platform. · As a Senior Associate Account Partner, you will be res ...
-
Japan - Tokyo Salesforce ￥4,000,000 - ￥12,000,000 per yearWe're looking for a Trailblazer to join our Customer Success Group as an Associate Account Partner. As AAP, you'll be responsible for selling Salesforce's Services (Success Cloud) on our platform to help customers succeed. · ...
-
Account Associate
4週間前
Japan ClassPass ￥2,500,000 - ￥5,000,000 per yearWe are building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Join us in reshaping technology's role to foster meaningful, real-world connections. · Master our product, internal systems, and offering ...
