Additional Information
Job Number
Job Category
Housekeeping & Laundry
Location
Bvlgari Hotel Tokyo, 2-2-1 Yaesu, Chuo-ku, Tokyo, Tokyo, Japan, VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
【job Summary】
※
This position is required fluently both English and Japanese.
Responsible for the daily shift operations of Housekeeping, and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
【
CANDIDATE PROFILE
】
■
Education and Experience
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
【
CORE WORK ACTIVITIES
】
■
Managing Housekeeping Operations
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
■
Managing Departmental Costs
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
■
Ensuring Exceptional Customer Service
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
■
Conducting Human Resources Activities
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
-
.png?1714733948)
Housekeeping Manager
1ヶ月前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House whilst ensuring leadership and encouragement within the team to meet and exceed our member/guest expectations. · ...
-
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House, whilst ensuring leadership and encouragement within the team (internal and external agency workers) in order to meet and exceed our member/guest expectations. · Oversight of cleanliness lev ...
-
Housekeeping Manager
1ヶ月前
Tokyo myGwork - LGBTQ+ Business CommunityThis job is with Soho House an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. · ...
-
Tokyo, Japan Marriott Hotels ResortsThis position is required fluently both English and Japanese. · Directs and works with employees to ensure property guestrooms public space and employee areas are clean and well maintained. · ...
-
Tokyo, Tokyo Bvlgari Hotels & Resorts ￥168,000 - ￥214,500 per yearJob summaryThis position is required fluently both English and Japanese. · Responsible for the daily shift operations of Housekeeping, and Laundry. · Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. · J ...
-
Tokyo Soho House & CoTo assist the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department by being in charge and coordinating daily operational activities liaising with Agency Supervisors ensuring daily administration is completed. · General Duties · ...
-
Tokyo Specialized GroupLead daily housekeeping operations and support staff at luxury hotel in Tokyo. · ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThis job assists the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department. · ...
-
Housekeeping Manager
1ヶ月前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House. · ...
-
Housekeeping Manager
1ヶ月前
Tokyo myGwork - LGBTQ+ Business CommunityThis role involves maintaining cleanliness standards within Soho House while leading a team to meet member guest expectations. · To oversee cleanliness levels are maintained throughout the Housekeeping Department. · To manage the hotel uniforms implementation process ensuring con ...
-
Housekeeping Manager
4週間前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House... · ...
-
Tokyo Specialized GroupWe are seeking an experienced Housekeeping Assistant Manager to lead our housekeeping team at a luxury hotel in Tokyo. · Lead daily housekeeping operations and support staff. · ...
-
Tokyo Soho House & Co+ Job summary: To assist the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department by coordinating daily operational activities + + Responsibilities: · Ensure full knowledge of role and responsibilities · Implement company standards throughout the hous ...
-
Tokyo Specialized GroupLead housekeeping operations and support staff at a luxury hotel in Tokyo. · ...
-
Tokyo Grand HyattA luxury hotel in Tokyo's Roppongi, a cutting-edge global cultural hub. · ...
-
Tokyo Mandarin Orientalマンダリン オリエンタル東京では、人事部のチームの一員としてHousekeeping Coordinator募集しています。成長志向をお持ちですか?私たちは、ファンズオブエクセプショナルになって頂ける方をお待ちしています。 · ハウスキーピング事務所にかかってくるすべての電話応対を行う · ゲストのリクエストを調整・分配し、確実に対応されるよう手配する · VIP・スイートルーム客向け花束の手配、費用処理及び履歴記録を行う等々 · ...
-
Tokyo, Japan Marriott Hotels ResortsThis position requires business-level proficiency in both Japanese and English. · Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. · ...
-
Tokyo, Tokyo Bvlgari Hotels & ResortsThis position requires business-level proficiency in both Japanese and English. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employe ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThis job is with Soho House, · an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Maintaining Company standards of quality, · maintenance, cleanliness and tidiness in both member and service area, · a safe comfortable fri ...
-
Tokyo Prefecture, Japan Soho House & Co.The Housekeeping Co-ordinator is responsible for maintaining the Company standards of quality and cleanliness. They ensure that grooming standards are maintained by the team and personally present a professional image. · To ensure all signing-in and out procedures are being perfo ...
-
Tokyo Soho House & CoResponsible for maintaining the Company standards of quality, · maintenance, cleanliness and tidiness in both member and service area.To ensure that grooming standards are maintained by the team whilst personally presenting a professional image. · To maintain confidentiality in r ...
