Test Manager-GenaAI

1ヶ月前

Tokyo Cognizant

Work Style: Client Office

Closest Station name: Kinshichō Station

Client Address: Sumida-ku, Tokyo, , Japan.

Role and Responsibility (Mandatory):

  • Overview
  • We are seeking a solution to strengthen testing across the client's P&C insurance ecosystem, which includes policy administration, claims processing, underwriting systems, and customer engagement platforms.
  • The Test Manager will be responsible for engaging with client stakeholders, identifying testing needs through strategic discussions, and enabling collaborative support from both offshore and onshore teams.
  • A critical aspect of this role is to identify areas for testing transformation, lead discussions with customer stakeholders, and define and drive a roadmap to implement transformation initiatives and elevate testing maturity across the program.

  • Key responsibilities include identifying risks and challenges, designing comprehensive and scalable test strategies, and developing reusable implementation plans that align with business goals, regulatory requirements, and modernization objectives.

  • Roles and Responsibilities

Strategic Test Leadership


• Lead the testing strategy and execution for customer's critical applications, including policy administration, claims processing, underwriting systems, and customer engagement platforms.

Testing Transformation & Maturity


• Identify high-impact areas for testing transformation, such as test environment and data management, automation, and governance.


• Lead stakeholder discussions to align transformation goals with business priorities.


• Define and execute a roadmap to implement transformation initiatives, leveraging industry best practices and internal maturity assessments.


• Drive testing maturity through phased improvements in automation, process standardization, and AI-led quality engineering.

Innovation & Automation


• Drive test automation initiatives to improve efficiency, coverage, and speed.


• Champion the adoption of GenAI in the testing lifecycle for intelligent test case generation, defect prediction, and reporting.

Global Team Coordination


• Interface with offshore and onshore teams, ensuring alignment with Japan-specific business and regulatory needs.


• Facilitate seamless collaboration across geographies to support testing activities and knowledge sharing.

Governance & Communication


• Manage stakeholder communications, ensuring transparency and timely updates on test progress, risks, and outcomes.


• Oversee governance functions, including test planning, reporting, and compliance tracking.

Operational Excellence


• Ensure SLA adherence across all testing deliverables and environments.


• Implement proactive problem management to address recurring issues and improve system stability.

People Management


• Lead and mentor the testing team, managing attendance, performance evaluations, and career development.


• Foster a culture of quality, accountability, and continuous improvement.

Skills and experience (Mandatory):


• 12+ years in QA/testing roles, with at least 5 years in Japan


• Experience working with global or Japan based insurers


• Proven experience in leading end-to-end testing for complex insurance applications—policy, claims, underwriting, CRM.


• Strong expertise in test automation frameworks (e.g., Selenium, UFT, Tosca) and familiarity with GenAI tools for intelligent test case generation and defect analysis.


• Excellent communication and governance skills to manage client expectations, reporting, and escalations.


• Ability to proactively identify risks, manage SLAs, and implement problem resolution strategies.


• Experience working with global teams, especially coordinating between offshore and Japan-based teams.


• Native-level Japanese for stakeholder communication and documentation


• JLPT N1/N2 certification preferred


• Experience in Japanese business etiquette and client interfacing

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