DESCRIPTION
l This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
l Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs
l Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality
l Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
l Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests
l Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design
l Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions
l Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
l Ensures products are applied and installed correctly to meet customer system requirements and environments
l Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements
l Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance
l Proposes innovative customer-focused initiatives and projects
l Assists with the transfer of knowledge through coaching and mentoring less experienced engineers
l Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
l Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
l Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
l Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
l Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
l Operates as a recognized specialist in a discipline or product area within the immediate team.
QUALIFICATIONS
To be successful in this role you will need the following:
l Understand industry trends for customers who use diesel engines in construction, automobiles, railways, etc. and provide technical support to help them lead the industry.
l In particular, we understand the laws and regulations regarding exhaust gas regulations in each country in each segment and propose appropriate engines.
l Knowledge of engine-related components is also required to provide appropriate advice.
l In addition, we constantly monitor various problems that occur in the market and provide support that contributes to the quality of our customers' products by introducing such problem cases.
Compensation and Benefits
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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