Resident Advisor is the world's foremost platform for discovering electronic music, artists and events. Described by the NY Times as "the most influential electronic music site in the world", every month RA reaches more than 5m people across its web, mobile and app properties.
Fluency in written and spoken Japanese and English is a requirement for this role.
RA is relaunching in Japan and we're looking forward to offering our full list of services to the Japanese electronic music community soon. This entry-level position, based in Tokyo, will support our support team locally and across the globe to ensure we maintain our industry-leading service levels. Playing a vital part in the daily operations of one of RA's most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, gender expressions, and sexual orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and the treatment of our staff.
Key responsibilities:
- Dealing with customer ticketing queries and resolving potential ticket issues
- Assisting promoters with event and payment related queries
- General upkeep of ticketing admin system
- Identifying and highlighting potential fraudulent transactions using fraud detection software
- Supporting local partnerships managers in ad hoc tasks
- Approval and upkeep of artist, label and venue pages
- Responding to artist and label related queries
- Handling customer disputes and chargebacks
- Overseeing local festival door logistics
- Assisting with local language translations where appropriate
We're looking for:
- Fluency in written and spoken Japanese and English is a must
- Track record of effective communication
- A passion and understanding of electronic music culture is fundamental
- Willing to align with RA's values
- Previous experience in client/customer service or the ticketing industry is highly desirable
- Must be based in Tokyo
We care about:
- Providing a healthy company culture with strong internal communication and transparency
- Diversity, Equity and Inclusion with a dedicated team leading our company commitments
- Supporting community projects across the industry:
- Electronic music and the values of acceptance that underpin the culture
Our values:
- Electronic music is art.
- We celebrate the progressive values that underpin electronic music.
- We advocate for a more inclusive and equitable electronic music community. We honour the past, present and future of electronic music.
- We use innovation to empower the community.
- We choose honesty over gain and purpose over profit.
- We're always front left.
This role is a 1 year full-time contracted role and the expected salary range is 5,500,000 - 6,000,000 JPY. If you have questions about the role, please contact
This listing will be open for a minimum of two weeks from 25th June. Please be sure to add to your contacts and check your junk/spam folder for emails from us.
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