About Teads

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

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About the opportunity

Teads is seeking a results-driven, highly technical, and analytical L3 support engineer to join our Supply Operations global team in Tokyo, Japan.

The L3 support engineer will undertake responsibilities such as troubleshooting, testing, and integrating both programmatic and traditional supply. This role requires close collaboration with business and operational teams to deliver an exceptional customer experience. As a member of the Local team, the L3 support engineer must excel in building strong internal relationships with the local business team and the global operations teams. 

What will you do?

As an L3 support engineer, your mission will be to:

• Proactive and open-minded with high problem-solving skills to ensure successful technical implementation of programmatic and traditional supply.
• Conduct in-depth troubleshooting of complex issues, requiring a deep understanding of Teads's products and architecture.
• Facilitate the troubleshooting process by providing technical assistance to both Account Managers and clients.
• Provide real insights about the activity through deep analysis using multiple internal and external tools and platforms.
• Hands-on involvement in identifying, analyzing, and resolving production issues in a high-paced, dynamic environment.
• Communicate and work closely with the local offices and external stakeholders to provide quality technical support and solutions. Being in the office fosters stronger relationships, allowing for immediate feedback, spontaneous discussions, and real-time problem-solving.
• Motivated self-learner.

What will you bring to the team?

• Minimum 2 years of experience in L2 support or more than 1 year in L3 support engineer
• Technical background: Proven track of prior experience in businesses that have developed and operated successful tech products.
• Manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation.
• Web technologies knowledge: HTML, CSS, JavaScript.
• Integration knowledge: RestAPI, HTTP protocol, JSON, knowledge of OpenRTB protocols, PostMan.
• Proficiency in troubleshooting methodologies related to web, databases, analytics, and APIs/SDKs.
• Analytical skills: Sharp & fast thinker, proficiency in SQL.
• Communication skills: Excellent written and verbal communication skills in Japanese and English, including technical documentation, emails, and face-to-face meetings..
• Understanding of Japanese business etiquette and communication norms in a professional/technical environment.

Advantage, but not a must

• Education and Training: Bachelor's degree in industrial and management engineering or in a similar discipline.
• Experience in ad-tech, particularly on the supply side, is an advantage.
• Analyzing: Making data into business suggestions Connect all relevant data points to a clear conclusion - familiarity with Hive, Vertica, MySQL, BQ, Redshift.
• Automation: Familiarity with scripting in Python, working with API, and Testing. Knowledge about working with n8n is a plus.
• Troubleshooting: Good understanding of information system concepts to better understand possible problems in the production environment.
• Monitoring: Familiarity with reading, creating, tracking reports, dashboards, graphs, monitoring changes within a production environment, advantage - familiar with Grafana, Druid.
• Ability to be a Project Owner, working simultaneously on multiple projects and delivering results while maintaining routine tasks.
• A natural team player who has an inclusive approach but also the ability to make key decisions based on experience.
• Capable of driving partners' technical calls.

Life at Teads

At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.