Greater Tokyo Area Amazon

Description
We are looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with ope

Basic Qualifications

  • Bachelor's degree
  • 3+ years of program or project management experience
  • Experience using data and metrics to drive improvements
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Business level of English and Japanese
  • 大卒以上
  • プログラムマネジメントまたはプロジェクトマネジメントの経験 3年以上
  • データやメトリクスを活用して改善を促した経験
  • 中級レベルのExcelに関する知識(例:ピボットテーブルとチャート)
  • ビジネスレベルの英語と日本語

Preferred Qualifications

  • AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional)
  • Experience with Amazon Connect, Amazon Lex, and AWS AI/ML services for contact centers
  • Software development experience with building contact center integrations (Python, JavaScript, Java)
  • Knowledge of CRM systems integration (Salesforce, ServiceNow, etc.)
  • Experience with third-party contact center applications (Calabrio, Verint, NICE)
  • Understanding of contact center compliance requirements (PCI DSS, HIPAA, etc.)
  • Experience with monitoring and analytics tools for contact center operations
  • Knowledge of IP networking, VPN's, DNS, load balancing and firewall

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Japan G.K.

Job ID: A3122019



  • Greater Tokyo Area Amazon ¥4,000,000 - ¥10,000,000 per year

    We are looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with ope · Experience using data and metrics to drive improvements · Knowledge ...


  • Tokyo myGwork - LGBTQ+ Business Community ¥5,000,000 - ¥10,000,000 per year

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. · AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise ...


  • Tokyo Amazon Web Services (AWS) ¥20,000,000 - ¥25,000,000 per year

    As a Senior Specialist Solutions Architect, you will work with customers who have complex challenges that require expert-level knowledge to solve. You will craft scalable, flexible, and resilient technical architectures that address those challenges. · Represent the voice of the ...


  • Tokyo, Japan Ivanti

    Japón-based customers and partners to get the very best from Ivanti's cutting-edge IT solutions. · You'll be at the heart of our Professional Services team, supporting Japan-based customers and partners to get the very best from Ivanti's cutting-edge IT solutions. Your work will ...


  • Tokyo Ivanti ¥600,000 - ¥1,200,000 per year

    Are you a skilled technical project leader and bilingual communicator who thrives at the intersection of customer success and innovative tech? · If you're ready to be the vital connection between local clients, partners, and global teams—helping drive solutions that empower organ ...


  • Tokyo, Tokyo Medallia Remote job¥4,500,000 - ¥6,000,000 per year

    As a Professional Services Analyst, you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs. · Coll ...


  • Tokyo Amazon Full time¥1,000,000 - ¥3,000,000 per year

    As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. · Represent the voice of the customer; bri ...


  • Tokyo, Japan CooperCompanies

    The Professional Affairs Senior Specialist will provide education and training for external customers and internal teams. They will also support new product launches and develop promotional materials to enhance the value of CooperVision products. · Provide CL related Education / ...


  • Tokyo Red Hat ¥4,000,000 - ¥10,000,000 per year

    The Red Hat Training and Certification team is looking for a Senior Training Services Account Specialist to join the team in Tokyo, Japan. The candidate will be responsible for meeting financial goals by acquiring new business, growing existing business and nurturing customers th ...


  • Tokyo Amazon Web Services (AWS) ¥1,500,000 - ¥3,000,000 per year

    As a Senior Specialist Solutions Architect, you will work with customers who have complex challenges that require expert-level knowledge to solve. You will craft scalable, flexible, and resilient technical architectures that address those challenges. · Represent the voice of the ...


  • Tokyo MSCI Inc. ¥104,000 - ¥130,878 per year

    The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and techni ...


  • Tokyo Ivanti ¥4,000,000 - ¥12,000,000 per year

    Are you a skilled technical project leader and bilingual communicator who thrives at the intersection of customer success and innovative tech? If you're ready to be the vital connection between local clients, partners, and global teams—helping drive solutions that empower organiz ...


  • Tokyo Medallia Full time¥4,000,000 - ¥8,000,000 per year

    As a Professional Services Analyst, you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs. · Coll ...


  • Tokyo Zscaler ¥2,000,000 - ¥2,800,000 per year

    We are looking for an experienced Senior People Services Specialist to join our People Services team. · As a Senior People Services Specialist, you will be responsible for supporting employee inquiries and managing benefits programs like health insurance and pensions in line with ...


  • Chiyoda Lenovo ¥5,000,000 - ¥10,000,000 per year

    We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. · The Japan Device as a Service Pursuit Lead will be responsible for selling an expanding portfolio of services along with award-winning Lenovo's PCs to cu ...


  • Tokyo CooperCompanies Full time¥700,000 - ¥1,400,000 per year

    This position provides CL related education and product training to external and internal customers, supports new product launches, partners with marketing teams, conducts clinical studies, leads seminars, builds relationships with KOLs. · ...


  • Tokyo CooperVision $900,000 - $1,400,000 per year

    Provide CL related Education / product Training for external customers and ECPs and internal customers such as Marketing and Sales team. Ensure the success of new product launches by supporting new product development programs, processes, clinical claims and ECP adoption program. ...


  • Tokyo Red Hat ¥8,000,000 - ¥12,000,000 per year

    The Red Hat Training and Certification team is looking for a Senior Training Services Account Specialist to join the team in Tokyo, Japan. As a Training Specialist, you will be responsible for meeting financial goals by acquiring new business, growing existing business and nurtur ...


  • Tokyo Red River Full time¥750,000 - ¥1,500,000 per year

    The Red Hat Training and Certification team is looking for a Senior Training Services Account Specialist to join the team in Tokyo, Japan. · Grow existing business relationships and acquire new business within your assigned territory/segment/vertical by selling training and certi ...


  • Tokyo Bain & Company ¥5,000,000 - ¥10,000,000 per year

    We believe that diversity,inclusion,collaboration key building extraordinary teams. · This individual contributor able deliver short medium-term projects manage own deliverables with limited oversight supervisor. · ...


  • Tokyo MSCI Inc.

    The MSCI Global Client Service team provides first-tier support for institutional clients worldwide.The Senior Associate will serve as primary contact for assigned accounts, ensuring premium service and rapid resolution of client questions. · ...