Description
We are looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with ope
Basic Qualifications
- Bachelor's degree
- 3+ years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験 3年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識(例:ピボットテーブルとチャート)
- ビジネスレベルの英語と日本語
Preferred Qualifications
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional)
- Experience with Amazon Connect, Amazon Lex, and AWS AI/ML services for contact centers
- Software development experience with building contact center integrations (Python, JavaScript, Java)
- Knowledge of CRM systems integration (Salesforce, ServiceNow, etc.)
- Experience with third-party contact center applications (Calabrio, Verint, NICE)
- Understanding of contact center compliance requirements (PCI DSS, HIPAA, etc.)
- Experience with monitoring and analytics tools for contact center operations
- Knowledge of IP networking, VPN's, DNS, load balancing and firewall
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Japan G.K.
Job ID: A3122019
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