The role
Lead IT projects that align with business needs across all functions (E-commerce, retail, wholesale, merchandising, marketing, operations, finance, HR). Implement systems and applications such as CRM and omni-channel solutions, improve process efficiency in stock management and operations, and manage integrations with SAP (ERP backbone) where necessary.
Core Accountabilities:
- Understand business requirements and translate them into IT solutions.
- Manage end-to-end project lifecycle for CRM (including investigation of POS system capability), omni-channel, and operational systems.
- Drive process improvements in stock management, merchandising, and operations.
- Ensure seamless integration of new applications with SAP ERP.
- Collaborate with stakeholders across E-commerce, retail, wholesale, and back-office functions.
- Maintain project governance, timelines, and budgets.
- Oversee vendor selection and management for IT solutions.
- Ensure compliance with security and data protection standards.
Key Outputs / Results:
- Successful implementation of CRM and omni-channel platforms.
- Improved operational efficiency and inventory accuracy.
- Enhanced integration between SAP and other business applications.
- Timely delivery of IT projects within scope and budget.
- Positive stakeholder feedback and adoption of new systems.
Knowledge and Skills:
- Strong understanding of ERP (SAP), CRM, and omni-channel systems.
- Expertise in project management methodologies (Agile, Waterfall).
- Excellent communication and stakeholder management skills.
- Ability to analyze business processes and recommend IT solutions.
Successful Experience:
- Must: 7+ years of experience in implementing and managing business-IT projects.
- Experience in retail or consumer goods industry preferred.
- Proven track record of managing integrations with SAP and other enterprise systems.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.
Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.
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