Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
As a member of our AI Solution Consulting team, you will have a significant impact on our future success by supporting the account SC team in driving Now Assist opportunities and collaborating with Autonomous IT & Security, Core Business Suite, and CRM Solution teams. You will guide revenue growth through a strong partnership with Sales, Product Management, and the executive team.

This is a hands-on technical consultant role focused on pre-sales engagements, providing deep expertise in solution positioning and value articulation during sales cycles. The primary mission of this role is to accelerate NNACV growth by shaping and scaling AI go-to-market motions, ensuring customers clearly understand the business impact of Now Assist and related AI capabilities.

Beyond driving customer success, you will enable field teams to confidently position AI solutions across accounts, raising organization-wide AI sales readiness and ensuring consistent messaging in every engagement.

What You Get To Do In This Role
The Solution Consultant is a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Support marketing events, including executive briefings, conferences, user groups, and trade shows
• Drive NNACV growth through AI sales plays (PoV scoping, demo‑to‑PoV conversion).
• Address business and technical problems using our suite of AI products, including considerations of key regulations, business drivers, evolving business needs, and security
• Provide demonstrations of ServiceNow's AI-powered solutions, both standard and tailored to prospects and existing customers, on-site and via virtual meetings.
• Scope and deliver proof-of-concept/value engagements with prospects.
• Stay up-to-date with industry trends and advancements in AI to ensure the solutions provided are cutting-edge and competitive.
• Conduct enablement sessions for field Solution Consultants and Account teams to enhance their understanding and use cases of ServiceNow AI products.
• Lead AI sales readiness programs for Japan, including playbooks, demo scripts, and talk tracks.
• Deliver enablement sessions and train‑the‑trainer programs for Solution Consultants and Account teams.

Qualifications
To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring the potential impact of AI on the function or industry.
• Technical experience selling AI Models, Deep Learning Models, or Large Language Models with a focus on Generative AI.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Travel, as necessary
• Native level Japanese
• Business level English

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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