Assistant Director of Food and Beverage

7日前

Chiyoda City Four Seasons Hotels and Resorts Temps plein

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

Summary

Provide leadership and management within the Food & Beverage Division by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the division and Hotel. Plan, organize, direct, control and deliver service excellence throughout the areas of responsibility within the Food & Beverage Division while supervising the work of employees and managers to ensure annual KPI goals are achieved.

People Functions

  • Maintain harmonious and professional relationship with all departments and Home Office.
  • Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Plan, organize, lead and control different projects and activities within the F&B team.
  • Identify coaching moments and ensure that those moments become opportunities of learning and development for the F&B team.
  • Establish a rapport with the F&B team and other divisions within the hotel.
  • Have a global working perspective and excellent communication skills – written and verbal
  • Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed.
  • Have the ability to supervise the day-to-day duties of the F&B team and assist as necessary.
  • Hold monthly department meetings with F&B Staff to ensure communication and address any issues that are affecting the team.
  • Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement.
  • Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities.
  • Meet with the General Manager on a regular basis to communicate all F&B activities and results of the F&B meeting or any other related issues.
  • Actively network within the community to attract potential candidates for recruitment purposes.
  • Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with F&B staff as required.
  • Conduct self in a professional manner at all times.
  • Select, train, evaluate, lead, motivate, coach, and discipline employees and managers in multiple Food & Beverage operations and outlets to ensure that established cultural, brand DNA are adhered to and core standards are met.
  • Communicate with employees and managers regularly to ensure operational needs are met, safety & hygiene standards are adhered to. Attend and lead regular operational meetings to ensure effective coordination and cooperation between departments is effective and abides to Four Seasons' work ethics.
  • Work harmoniously and professionally with co-workers and supervisors and provide coaching and guidance as well as disciplinary actions whenever deemed appropriate. Create a culture of growing individuals within the team through effective supervision and guidance.
  • Conduct biannual appraisals for respective managers and communicate and align clear objectives and goals agreed with the Planning Committee.
  • Work closely with other divisions within the Hotel to ensure overall product and guest deliveries match Four Season's branding in all aspects – be a brand ambassador and lead by example.
  • Create a sense of fun at work and fulfillment of individuals creativity by trial and error within reason to create interesting promotions and varied manners of aspects within the division.
  • Speak openly on character to ensure your voice is heard – all ideas are good ideas.
  • Assist in other areas of the department as needed.

    • Product Functions

  • The ability to be visible in the operation, recognize and maintain relationships with guests as well as cultivate relationships with new patrons and build on such acquaintances for future business opportunities for the Hotel and or Food & Beverage division.
  • The ability to work closely with the General Manager, Chief Sommelier, Head Bartender, Restaurant Managers, Executive Chef and Sous Chefs to design effective menus, beverage offerings and wine lists while ensuring all are of excellent product quality and delivered at fair price value.
  • Maintain a close working relationship with F&B Marketing / Sales & Marketing with effective planning and collaboration to ensure all promotional offerings are communicated in an effective and timely manner as well as delivered as promised with exceptional results and updated post mortems are documented for future references.
  • Monitor quality assurance through effective trainings within the team members and continue gathering data from various guest platforms to resolve and seek areas of opportunity for improvements within the division.
  • Assist with the service delivery within Food & Beverage.
  • Assist with set-up and cleaning of operational areas.
  • Assist with reporting any minor defects noticed in Front of House areas.
  • Continuously strive for improvement of processes and efficiency.
  • Perform any additional duties as assigned by the General Manager.

    • Profit Functions

  • Control labor and operating expenses through effective scheduling, budgeting, purchasing suggestions, and inventory control while focusing on creative revenue generation solutions to maximize profit without compromising on product and service delivery.
  • Work with your superior on the annual Budgeting process to have financial visibility.
  • Responsible for effective financial reporting and accurate Forecasting for all areas under the individual's responsibility.

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