Tokyo 弥生株式会社(Yayoi Co., Ltd.) ¥8,000,000 - ¥11,640,000
【仕事内容】

1o.社内SE(コンタクトセンターエンジニア)※リモート可

【具体的な業務内容】

■ 次世代コンタクトセンター基盤(Amazon Connect)およびAI連携システムの開発・機能拡張

■ 生成AI機能の開発と精度向上:

‐ チャット応対の自動化(4割を人手を介さずに解決)

‐ メール回答作成、応対履歴登録の生成AIによる代行

‐ 音声ログからのサマリ自動生成、カテゴリ分類

‐ 会計Next、給与・給与明細Next、請求Next、経費NextといったNextシリーズ製品向けのチャットボット開発

‐ IVR(自動音声応答)フローの構築・改善

‐ メール返信文書生成ツールの機能改善(UI改善、回答生成・ナレッジ選定の同時操作など)

■ システムの運用・保守:

‐ リリース後のPDCAサイクルを回し、継続的な改善を実施

‐ AIモデルの精度評価と改善(リリース後1年で自社での引継ぎを想定)

‐ システム稼働監視、キャパシティ・性能監視、NW監視、障(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)

【求める人材】

【必須経験・スキル】

下記のいずれかを1つ満たす方

・ AWSの基本的なサービス(EC2, S3, RDS, VPCなど)に関する知識

・ システム開発および運用経験(4年以上)

・ クラウドネイティブなアーキテクチャ(スケーラビリティ、耐障害性、セキュリティ)に対する理解

【歓迎経験・スキル】

・ モニタリングツールの設定、システム障害発生時の基本的なトラブルシューティングおよび一次切り分けスキル

・ インシデント管理プロセスに従って対応できる能力

・ 多岐にわたる関係者と協力してプロジェクトを推進するコミュニケーション能力

・ 生成AI(Azure OpenAIなど)の開発・運用経験

・ プロンプトチューニングの経験

・ コンタクトセンター基盤(Amazon Connectなど)の開発・運用経験

・ データに基づいた改善(PDCAサイクル)の推進経験

・ プロジェクト計画立案、優先順位設定、リスク管理の経験

【求める人物像】

・ 成長マインドセット: 自身の能力は努力次第で向上すると信じ、新しいことを学ぶこと(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)

【給与】

800~1164万円

【勤務地】

東京都

【勤務時間】

求人紹介時に詳しくお伝えいたします。

【雇用・契約形態】

正社員

【待遇・福利厚生】

慶弔見舞金制度/永年勤続制度/奨学金制度/その他制度/退職金/確定拠出年金401k/資格取得(自己啓発)奨励金制度/ストックオプション

【休日・休暇】

祝日/年末年始休暇/夏季休暇/有給休暇/リフレッシュ休暇/その他休暇/完全週休2日制(土・日)
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