オペレーションプログラムマネージャー / JP Operations Program Manager, APAC Compliance

7日前

Tokyo Amazon Japan G.K. Full time
「地球上で最もお客様を大切にする企業」をミッションとするアマゾンは、社員にとってもお客様にとっても安全な環境の中で、更なる成長を目指しています。そのためには、才能にあふれ有望で意欲的な人財が必要だと考えます。欲しいものをいつでもオンラインで探して購入できる – そんな世界を作り上げ、ともに歴史を築いていきませんか?

現在、JP Operations Program Managerを募集しています。勤務地は、目黒オフィスですが、必要に応じて国内フルフィルメントセンター (FC)に出張していただきます。

このポジションでは、アマゾンのオペレーションに関わるプログラム、主にHAZMAT(アマゾンが取り扱う危険物)の輸送、保管に関するプログラムをご担当いただきます。在オーストラリアのDangerous Goods Sr. Program Managerにレポートし、Dangerous Goods (DG)、安全管理チームと協力の上、危険物の管理プログラムが日本/世界の法的規制に準拠しているかの確認、既存のプロセスの改善、現状のキャパシティの拡大、また各種プロジェクトや新機能の推進・ローンチに従事いただきます。グローバルのDangerous Goods Compliance チームおよびフルフィルメントセンターのオペレーションスタッフとともに戦略を策定し、優れたプロセスやシステムを築き上げ、継続的なプロセス改善を目指します。また業務上、関連部署(アマゾンテクノロジー、輸送事業本部、法務、リテール(セールス)、Fulfilled by Amazon (FBA)、フルフィルメントセンター)との連携が必要となります。


期待役割:
- 商品出荷において、アマゾン社内のコンプライアンスプロセスや、法的規制が守られていることを確認する。具体的には、コンプライアンスに関する事項における事業機関、運送業者、ベンダーとの連携、事業機関からの承認、社内コンプライアンスプロセスの遵守(倉庫内状態・消費期限についてのプロセス)、日常発生するサポート依頼(社内からの問い合わせ、ビジネス拡大計画)を行う。
- アマゾンのコンプライアンス・品質における期待値、基準やプロセスを明確にし、発信する。
- 新しいツールの開発をサポートし、会社にとってリスクとなる可能性のあるプロセスの改善に努める。
- ビジネス拡大のサポートをする。
- 法務部と適宜コミュニケーションをとりながら連携し、法改正など常に最新の情報をビジネス側に提供する。
- トレーニング :各ステークホルダー(Buying, Fulfillment by Amazon (FBA), Fulfillment Centers (FCs))が定期的にトレーニングやアップデートを受け、法的規制を遵守していることを、日本のプロダクトコンプライアンスチームと連携しながら確認する。

- 商品のセットアップ、承認:各カテゴリのバイヤーと連携し、アマゾンのコンプライアンスポリシーに則った商品のみからなる商品ラインアップを徹底する。

- トラッキング、レポート:コンプライアンスプロセスに関するデータベースや追跡システムを整備・改善し、法で定められている報告義務を果たす。

- 定期的にコンプライアンス監査を行い、進捗を確認する。
- 必要に応じてマネージャーが必要とするサポートを提供する。

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers.

To get there, we need exceptionally talented, bright, dynamic and driven people.

If you'd like to help us build the place to find and buy anything online, this is your chance to make history.


We are seeking candidates to fill JP Operations Program Manager.

The position is located in our Headquarters in Meguro, Tokyo and expected domestic travel to Fulfillment Centers (FCs) when needed.


The successful candidate will be primarily responsible for the management of Hazmat transportation and Storage. This person will report into the Dangerous Goods (DG) Sr.

Program Manager based in Australia, he/she will be working with the global DG team and local FC Operations to ensure DG meet applicable Japan/global regulatory requirements, to improve existing processes, to expand the current capacity as well as to develop and launch ambitious projects and new functionalities.

The Program Manager will strategize with Product Compliance operations staff to develop best-in-class processes and systems, and seek opportunities to continually improve processes.

The successful candidate will also closely work with Amazon Technology, Transportation, Legal, Retail, Fulfilled by Amazon and our Fulfillment Centers.


Responsibilities:

  • Ensure Amazon internal compliance processes and regulatory requirements relating to the fulfillment of products are followed, in particular manage: liaison with authorities, carriers, vendors on compliance issues, operational authority permits, adherence to internal compliance processes (storage conditions, expiry date processes), daytoday ongoing support (internal inquires, expansion support);
  • Clarify and communicate Amazon compliance and quality expectations, standards and processes;
  • Improve existing operational processes that pose a risk to the company by supporting the development of new tools;
  • Support business expansion;
  • Advise business and keep up to date with legal changes (including communication with legal teams) and latest;
  • Training: work with the JP Product Compliance team to ensure stakeholders (Buying, Fulfillment by Amazon (FBA), Fulfillment Centers (FCs)) are regularly trained and updated as per internal and local regulatory requirements;
  • Product setup and approval: Work with retail category buyers to ensure only those products are being sourced that comply with the Amazon's internal compliance policies;
  • Tracking and reporting: Maintain and improve database and tracking system for compliance processes fulfill reporting requirements as demanded by local law;
  • Implement regular compliance audits and track completion;
  • Support manager in other areas as needed.
BASIC QUALIFICATIONS

  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Bachelor's degree or equivalent
  • Experience handling confidential information
PREFERRED QUALIFICATIONS

  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel

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