Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives;
Research and resolve a wide variety of client questions and/or issues on the account opening process;
Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries;
Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures;
Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
Ability to identify, analyze, and escalate complex issues;
Excellent troubleshooting and problem-resolution skills;
Taking personal responsibility for identifying client needs while providing a high-value experience;
Efficient, self-motivated and hard working in a dynamic and fast-paced environment; and
Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.
Qualifications & Experience:
Bachelor's degree
2-3 years in Client Service and/or Financial Service preferred. Fresh graduates with a Finance, Law, Accounting, or Information Systems, etc. who are motivated and demonstrate the right aptitude will also be considered;
Fluent in Japanese and good in written and oral communication skills in English;
Minimum of 2 years experience and familiarity, preferably gained in brokerage or corporate banking. Demonstrates knowledge in handling client concerns and issues with tact and diplomacy;
Strong research, investigatory, and problem-solving skills;
Able to multitask various projects and firm initiatives;
Intermediate experience with MS Outlook, MS Word, and MS Excel; and
Ability to work independently and effectively as part of a team while simultaneously handling multiple tasks and responsibilities.
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