This Is What You Will Do
The Key Customer Lead is a strategic field role tasked with engaging key opinion leaders (KOLs) to advance Alexion's brand strategy and to shape/cultivate the market. Focus for the role includes customer engagements, scientific dialogue, key account development support, peer-to-peer influence, and insight generation. S/he partners closely with internal stakeholders across Brand Marketing, Sales, Medical Affairs, and other relevant functions to accomplish these business objectives.
You Will Be Responsible For
- KOL Development – Identify KOLs in the assigned therapeutic area based on deep understanding of brand and scientific strategy. Plan and orchestrate KOL engagements in close collaboration with Sales, Marketing and Medical Affairs. Cultivate advocacy and partnerships with KOLs to advance the disease area.
- Peer-to-Peer Advocacy – Develop curriculum and contents for commercial speaker programs in alignment with brand strategy. Manage the commercial speaker bureau and lead the collaboration with speakers on specific programs. Support Sales and Marketing with program planning and execution.
- Strategic Planning Support – Gain deep insights from ongoing engagements with KOLs. Collaborate with Marketing to gain input from KOLs on specific strategic topics. Provide the voice of opinion leaders to help shape the business unit strategy and enable insights-driven decisions.
- Market Development Support – Support the development and activation of optimal treatment ecosystem within the assigned therapeutic area. Partner crossfunctionally to disseminate and leverage learnings on key account development.
You Will Need To Have
- ≥10 years of customer-facing experience in the biopharmaceutical industry
- Significant experience working with KOLs and key accounts
- Demonstrated expertise in design and/or execution of commercial speaker programs
- Command of clinical contents and deep scientific dialogue with KOLs
- Ability to form strong relationships and collaborate effectively with diverse set of internal and external stakeholders
- Agility, action orientation, and growth mindset
- Comfort with change and ambiguity
- Strong engagement, communication, and relational skills
- Passion for making a positive contribution to the rare disease community
- Bachelor's degree in science or other relevant areas
- Fluency in Japanese, proficiency in English
We Would Prefer For You To Have
- Prior brand marketing and/or other home office roles
- Experience leading cross-functional projects consisting of both field and home office members
- Prior experience in rare disease
- Prior experience in the therapeutic area and associated customers
- Advanced scientific degree (e.g. MBA, MS, etc.
Date Posted
14-11月-2025
Closing Date
Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact Alexion participates in E-Verify.
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