Service Manager

3週間前


Greater Nagoya sap jobs

Company Description

Camilion, now a part of SAP AG, is an innovative software company specializing in enterprise agility solutions tailored for the insurance and financial services industries. With a revolutionary product development platform, Camilion enables customers to deliver high-quality insurance products to market up to 70% faster. Founded in 2001 and headquartered in Toronto, Canada, the company has supported clients such as AIG/Chartis, AXA Equitable, and CNA in optimizing their product development timelines and improving profitability. As part of SAP's insurance platform, Camilion contributes to the industry's first Insurance Super Suite, enhancing policy and product components for industry leaders worldwide.

Role Description

This full-time, on-site Service Manager role is based in Greater Nagoya. The Service Manager will be responsible for managing service operations, ensuring efficient delivery, and maintaining exceptional service quality for clients. The role involves supervising daily operations, overseeing service performance, collaborating with cross-functional teams, planning and implementing strategies for improvement, and resolving escalations. The Service Manager will also play a key role in client communication and ensuring customer satisfaction.

Qualifications

  • Proficiency in service management operations, strategy implementation, and process optimization
  • Experienced in client communication, issue resolution, and relationship management
  • Strong leadership and team management skills with the ability to organize and oversee service teams
  • Problem-solving abilities and familiarity with tools and methodologies for service improvement
  • Relevant educational background in Business Administration or a related field
  • Strong interpersonal and communication skills
  • Knowledge of SAP products or financial services frameworks is a plus

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