PDC Customer Engineer IV

3週間前

Yokkaichi Applied Materials Full time

Key Responsibilities

Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer's metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.

Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.

Performs complex retrofits. May occasionally organize and lead retrofit activities.

Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate.

Anticipates and responds to fab issues including communicating with CE's in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations.

Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime.

Provides technical guidance to less experienced CE's on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.

Follows all checklists and procedures, including safety.

Other Requirements : This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

  • Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

    • Business Expertise

  • Uses knowledge of how related teams impact achievement of objectives
  • Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

    • Leadership

  • May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

    • Problem Solving

  • Gathers and analyzes data to identify and solve problems that arise with little or no precedent

    • Impact

  • Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

    • Interpersonal Skills

  • Evaluates and communicates technical content in a clear manner

    • Qualifications

    Education:

    Bachelor's Degree

    Skills

    Certifications:

    Languages:

    Years of Experience:

    Years

    Work Experience:

    Additional Information

    Travel:

    Yes, 20% of the Time

    Relocation Eligible:

    Yes

    • Manager IV, Customer Engineer

      3週間前

      Yokkaichi Applied Materials Paid Work

      Key Responsibilities · Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. · Manages start ups in terms o ...

    • Customer Solution Engineer_Nagoya

      2週間前

      Nagoya Siemens Healthcare K.K. Permanent

      【職務内容】医療機関に納入した画像診断機器の保守点検及びトラブル対応等、オンサイトにおける技術サービスを行って頂きます。技術力があるのはもちろんのこと、従来の技術サービスの枠にとらわれずに顧客サービスができる技術者を求めます。 1) 医用装置の据付作業 2) 医用装置の保守サービス 3) 顧客に満足されるサービス付帯業務(説明、作業報告書作成、社内関係者への連絡・調整等)【経験】 サービスエンジニア/整備士のご経験(自動車整備士の方は自動車整備士資格1級) · 医療機器の保守・メンテナンスといったフィールドサービスエンジニアの経験があれば尚可 · ※ME ...

    • DDP Customer Engineer III

      3週間前

      Yokkaichi Applied Materials Full time

      Key Responsibilities · Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance. · Completes quality repairs ...

    • Etch Customer Engineer I

      3週間前

      Yokkaichi Applied Materials Full time

      Key Responsibilities · Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. · Assists senior engineers with corrective maintenance as needed. · Disassembles, cleans and rebuilds kits as part of kit management quality. · Learns ...

    • Manager III, Customer Engineer

      3週間前

      Yokkaichi Applied Materials Full time

      Key Responsibilities · Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. · Manages, coaches and directs all customer engineers in his/her district. Responsible for salary ...

    • ETCH Customer Engineer II

      2ヶ月前

      Yokkaichi Applied Materials Paid Work

      Key Responsibilities: · Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes. · Responds to fab issues by communicating with other engineers. Verifies operational quality of system ...

    • Customer Support Engineer

      7日前

      Mie 3010 K-T LTD Japan Full time

      Description · 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and · repairing of highly complex capital equipment at customer sites. · 2. Represents the company to the customer and assumes accountability for customer satisfact ...

    • Applications Engineer

      6日前

      Yokkaichi ASML Full time

      HMI Applications Engineer: · Field Application Engineer primarily · Application support for EB inspection and metrology for Japan · Collaborate with Sales, Marketing, Customer support teams to build up trustworthy relationship with customers through providing application support, ...

    • In-Fab Logistics Lead

      7日前

      Yokkaichi ASML Full time

      Introduction to the job · IFL Lead is responsible for managing and coaching a team of ~10 materials handlers and team-leads to deliver materials to engineering teams within the customer facility. · This a 24/7 operation that will require ~50% of time onsite in the customers cle ...

    • MRP Controller

      2日前

      Yokkaichi ASML Full time

      Introduction to the job · Within the Supply Chain Management organization, Customer Supply Chain Management (CSCM) is responsible to ensure material availability at the right quality and cost for our customers. · Role and responsibilities · The MRP controller (disturbance mana ...

    • Operational planner

      7日前

      Yokkaichi ASML Full time

      1.Responsible to have communication with stakeholders such as ASML engineer, 3PL and customer etc on site and on call to collect demands and concern from stakeholders and have alignment with them about the way to meet those demands. · 2.Analyze demand from stakeholders and coordi ...

    • Production Engineer

      1週間前

      Tsu Entegris Full time

      Job Description: · Our manufacturing site in Geino, Japan is seeking a Production Engineer to own sustaining and quality assurance activities for commercial products as part of our Slurries Product Line, within our Material Solutions division. This new hire will lead continuous i ...

    • HSES Specialist

      6日前

      Chita The Lubrizol Corporation

      RESPONSIBILITIES: · 事業所全体のHSES(衛生、安全、環境、セキュリティー)の担当者として、法や会社要求に従った設備、作業、作業環境、作業者等の管理全般を行う。HSESに関連する事故防止やリスク低減、また緊急事態等に対応するための検討および改善の実施をする。 · As the person in charge of HSES (Hygiene, Safety, Environment, and Security) for the entire office, perform overall management of equipme ...

    • Sr. Director, Project Engineering

      2週間前

      Nagoya HARMAN International Full time

      HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...

    • Senior Engineer, Acoustic Research

      7日前

      Nagoya HARMAN International Full time

      HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...

    • Software Project Lead

      3週間前

      Nagoya HARMAN International Full time

      HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...

    • Sr. Engineer, System Test

      4週間前

      Nagoya HARMAN International Full time

      HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...

    • Data Group Manager

      1週間前

      Chiyoda City Novo Nordisk

      Are you passionate about managing a team and driving innovation in data management? Are you motivated by advising and supporting key stakeholders to make sound decisions? If yes, you are the Data Group Manager we are looking for to join Novo Nordisk, Japan. If you are ready for a ...

    • Plant Quality Control Manager

      3週間前

      Miyoshi ZF Group

      Req ID | Miyoshi, Japan, ZF Japan Co., Ltd. · What you can look forward as Plant Quality Control Manager · Develop, implement, and maintain the plant's quality management system (QMS) in alignment with corporate quality policies. · Ensure all quality control procedures are docum ...

    • Senior Technical Consultant, Japan

      1週間前

      Nagoya Okta, Inc.

      Get to know Okta · Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move thro ...