Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다.
역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.
직무 설명:
Job Summary
This position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution.
This position is responsible for ensuring successful customer setup and onboarding, as well as providing subject matter expertise support throughout the initial stages of the customer journey.
Additionally, this position serves as a single point of contact for all customer inquiries post-purchase to provide expedient resolution of customer inquiries, requests, and issues.
ResponsibilitiesSupports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
Trains customers on tools, systems, and solutions to ensure thorough customer understanding
Nurtures customers through activation and proper solution usage and proactively resolve customer issues
Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)
Troubleshoots technical issues in real-time (live) for customers' digital solutions and coordinate technical issue resolution with IT
Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
Collect Voice of Customer feedback to help inform product and roadmap strategy and design
Qualifications
Requirements:
Strong written and verbal communication skills
Strong digital literacy and fluency in different technology solutions and systems
Strong time management and organizational skills
Great active listening skills
Exceptional interpersonal and rapport building skills
Demonstrates a detailed understanding of supply chain concepts
Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs
Demonstrates a general understanding of ways to identify and measure the current needs of the customer
Demonstrates change agility and flexibility
직원 유형:
정규직
UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.
Show more Show less
-
Seki UPS ¥4,000,000 - ¥8,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Seki UPS ¥2,500,000 - ¥5,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Seki UPS ¥3,000,000 - ¥6,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Seki UPS ¥2,500,000 - ¥5,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · ...
-
Seki UPS ¥3,000,000 - ¥6,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · This position is responsible for ensuring successful customer setup and onb ...
-
Seki UPS ¥2,500,000 - ¥5,000,000 per yearAs a key member of the Customer Success Team at Parcel Pro Japan, the Customer Success Representative plays a vital role in onboarding and supporting customers with transportation and insurance solutions. · Act as the primary contact for assigned customers, ensuring seamless onbo ...
-
Seki DNVWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · ...
-
Finance Assistant
3週間前
Seki North London Collegiate School International ¥2,500,000 - ¥4,500,000 per yearWe are seeking a highly skilled Finance Assistant to support our fast-growing international school business through the execution of proper finance processes and controls related to NLCS Kobe. · The successful candidate will have general accounting experience in Japan as well as ...
-
Seki HMI Hotel Group ¥7,200,000 - ¥10,800,000 per yearWe are seeking a strategic and dynamic General Manager for our newly opened Kobe Marriott Hotel. · The successful candidate will be responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue g ...
-
Seki DNVThe ICT Auditor is responsible for achieving growth in sales through new business development leading the delivery of projects ensuring service excellence to clients This position helps clients improve the quality safety of their business performance through internationally recog ...
-
Seki GibbsCAM $120,000 - $180,000 per yearGibbsCAM is a leading CAD/CAM innovator in the production manufacturing industries. We are hiring an Asia Business Development Manager to help expand our customer base and ensure our strong presence in Asia. · Design and implement a strategic business plan that expands company's ...
-
Service Engineer
3週間前
Seki Tetra Pak ¥4,000,000 - ¥10,000,000 per year· Bachelor’s degree in mechanical mechatronics robotics control & automation engineering or similar. · Must have 3 to 5 years of experience in Installations maintenance repair work including mechanical electrical hydraulic pneumatic experience is strongly desired. · ...
-
HR Specialist
2週間前
Seki DNVThis position requires to work independently to be responsible for all HR operation with employee life cycle management including payroll, social insurance, and benefits management. · The role involves collaborating with global centers and vendors, managing monthly payroll and bo ...
-
Seki Air Liquide ¥6,000,000 - ¥12,000,000 per yearLead the solution and project development for large and complex Energy Transition (ET) Cryogenics technology projects in the APAC region. · The role functions as a key technical, sales, and strategic connector, driving early customer engagement and defining competitive value prop ...
-
QES Auditor
3日前
Seki DNVThe QES Auditor is responsible for achieving growth in sales through new business development, · leading the delivery of projects,and ensuring service excellence to clients. · ...
-
Admissions Assessor
3週間前
Seki North London Collegiate School International ¥100,000 - ¥150,000 per yearThis is a newly created role at NLCS Kobe developed in response to increased admissions demand. · The Admissions Assessor will play a vital role in evaluating prospective students and ensuring a positive assessment experience for children and families. ...
-
Seki Airbus Helicopters InternshipSHIPAHJ is one of the largest Customer Center Design Office dedicated to Airbus Helicopters customizations.Its engineering department studies and develops various modifications and specific solutions for the Japanese domestic market and the Asia region. · The proposed internship is f ...
-
Seki DNVWe are seeking an Auditor to lead the development of our Food & Beverage business, delivery of projects, and ensure service excellence for clients. · The successful candidate will have a Bachelor's / Master's degree in Food Science or Technology and minimum 10-year experience in ...
-
Sales Manager
2ヶ月前
Seki DNV ¥4,000,000 - ¥8,000,000 per yearWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · Resp ...
-
Seki Airbus Helicopters ¥700,000 - ¥1,000,000 per yearThe Technical Representative will provide technical support for Airbus Helicopters Japan Co. Ltd's products. · Responsibilities include responding to customer inquiries regarding defects in maintenance work and operations,investigation of the cause of defects, fault investigation ...
-
Seki Eli Lilly and Company ¥18,000,000 - ¥25,000,000 per yearWe're looking for people who are determined to make life better for people around the world. · The successful candidate will work closely with Seishin Lead Team ( ...