Seki UPS

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Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500.

Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày.

Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê.

Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.

Job Summary


Mô tả công việc:


This position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution.

This position is responsible for ensuring successful customer setup and onboarding, as well as providing subject matter expertise support throughout the initial stages of the customer journey.

Additionally, this position serves as a single point of contact for all customer inquiries post-purchase to provide expedient resolution of customer inquiries, requests, and issues.

Responsibilities

Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
Trains customers on tools, systems, and solutions to ensure thorough customer understanding
Nurtures customers through activation and proper solution usage and proactively resolve customer issues
Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)
Troubleshoots technical issues in real-time (live) for customers' digital solutions and coordinate technical issue resolution with IT
Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
Collect Voice of Customer feedback to help inform product and roadmap strategy and design

Qualifications


Requirements:
Strong written and verbal communication skills
Strong digital literacy and fluency in different technology solutions and systems
Strong time management and organizational skills
Great active listening skills
Exceptional interpersonal and rapport building skills
Demonstrates a detailed understanding of supply chain concepts
Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs
Demonstrates a general understanding of ways to identify and measure the current needs of the customer
Demonstrates change agility and flexibility

Loại Nhân Viên

Lâu dài


UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.

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