Requirements
Description and Requirements
MetLife Technology is building a modern, engineering‑led organization focused on agility, automation, and AI‑driven solutions. We are investing heavily in modern tools, skill development, and global collaboration to support our transformation. We are also building deep capabilities in cloud engineering, data platform modernization, and responsible AI to drive meaningful business impact. Join us and contribute to a forward‑looking tech culture that values innovation and continuous improvement.

Role Value Proposition
We are seeking a highly skilled and experienced Assistant Vice President (AVP) of IT Resiliency to join our MetLife Japan team. This critical role will be responsible for ensuring the stability, resilience, and effective incident management of our technology services across Japan operations.

The AVP will be instrumental in enhancing IT Service Management (ITSM) practices and fostering strong collaboration with business lines and all IT partners, including Application Development, Infrastructure, Security, and Data organizations. This is a dynamic role for a leader who can thrive under pressure and build high-performing teams in a complex, regulated financial services environment.

Key Responsibilities:

• Lead and manage ITSM processes for Japan technology service operations, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Oversee and drive the Major Incident Management process, ensuring rapid restoration of critical services and effective communication to all stakeholders, including senior management and business lines.
• Identify and implement strategies to improve the stability and resilience of IT systems and services, including developing and maintaining disaster recovery plans and technical recovery procedures.
• Collaborate effectively with business lines to understand their needs and align IT services with overall business objectives and risk appetite.
• Build strong relationships and drive collaboration with all IT partners (Application Development, Infrastructure, Security, Data organizations) to ensure end-to-end service reliability and continuous improvement.
• Lead and coordinate disaster recovery exercises, tests, and simulations, analyze outcomes, identify gaps, and implement improvements to data resilience strategies.
• Establish and enforce backup and recovery standards, ensuring data integrity and availability in the event of disruption.
• Develop and implement continuous improvement initiatives within IT Service Management processes to enhance efficiency, service quality, and operational resilience.
• Create and deliver clear, concise presentations and reports on IT resiliency and ITSM performance to senior management and other stakeholders.
• Build, mentor, and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous learning.

Essential Experience, Skills and Competencies:

• Minimum of 5 years of experience in IT resiliency, disaster recovery, business continuity, or a similar role within a large enterprise, preferably in the insurance or financial services industry.
• Demonstrated expertise in IT Service Management (ITSM) principles and practices, including hands-on experience with incident management, problem management, and change management.
• Strong communication skills, both written and verbal, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, including senior leadership and business stakeholders.
• Proven ability to work effectively under pressure, manage multiple priorities, and respond decisively to critical incidents.
• Experience in building and leading high-performing teams, including mentoring, performance management, and fostering a collaborative environment.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and identify strategic solutions.
• Knowledge of cloud technologies and emerging trends in backup, disaster recovery, and data resilience is highly desirable.
• Understanding of regulatory and compliance requirements in the financial services industry in Japan is a plus.

Preferred

• ITIL Certification.
• Experience in defining and measuring Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for mission-critical systems.
• Hands-on experience with cloud architecture and operations (AWS, Azure, etc.).
• Fluency in Japanese

Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.