Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
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Bruker Daltonics primarily designs, manufactures, and distributes pioneering mass spectrometry (MS) instruments, such as matrix-assisted laser desorption ionization time-of-flight (MALDI-TOF), ion trap mass spectrometry (ITMS), magnetic resonance mass spectrometry (MRMS) and liquid chromatography (LC)-MS. These technologies can be integrated into analytical workflows in existing and emerging life science, chemical, and applied markets.
Together with industry-leading MALDI-TOF technology, Bruker Daltonics provides its customers with molecular diagnostic solutions for microbiology and infectious disease diagnostics, helping microbiologists tackle the most challenging organisms in human and veterinary clinical diagnostic and food microbiology settings.
Responsibilities
As a Field Service Engineer, your responsibilities include, but not limited to:
- Install, troubleshoot and maintain Mass spec products included software.
- Identifies, analyzes and repairs product failures, orders replacement parts as required.
- Provide basic operation & maintenance training to customers when required.
- Resolve customer issues with hardware and software.
- Ensure customer satisfaction is maintained.
- Escalate technical issues to factories as needed.
- Escalate customer issues to appropriate managers.
- Work closely with sales and application to provide service perspective to ensure continued growth and profitability of the businesses.
Qualifications
To be successful for this position, you will need:
- Bachelor's degree in Chemistry
- Relevant experience in Field Service and/or Customer Service Support.
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