Location: Kansai-Osaka area, Japan
Report to: Sales Manager, Japan
Role Purpose:
To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales.
What you'll be doing in this role:
- Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets.
- To drive significant sales growth within assigned territory through effective and long-term customer relationships to position RS as a preferred supplier.
- Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations.
- Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes.
- Use financial and customer data to analyse and drive compliance to preferential terms / service level contracts and ensure profitability.
- Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS).
- Participate in product training, marketing campaigns, and continuous improvement projects.
- Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives.
How you make a difference in this role:
You will make a difference by building effective relationships with customers to understand their needs, driving significant sales growth, and providing tailored solutions that enhance customer satisfaction and loyalty. Your proactive approach and collaboration with internal teams ensure exceptional service and contribute to achieving sales targets and business objectives.
What experience we expect from you:
Essential Skills & Experience
- Over 3 years' experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics.
- Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative.
- Effective negotiator and influencer with outstanding written and verbal communication skills.
- Strong interpersonal skills for forming and maintaining positive relationships at all levels.
- Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience.
- Results driven, with focus on profit margin.
- Financial and business awareness with good analytical skills.
- Strong planning, prioritization, and time management skills.
- Desire to continuously learn and develop.
- Collaborative, respects others, and values different opinions and perspectives.
- Knowledge of SAP and Microsoft packages.
- Language: Native-level Japanese proficiency
Desirable Skills & Experience
- Knowledge in e-commerce business.
- Experience working in a Matrix organization.
- Project management and Automation & Control experience.
- Language: business-level English proficiency
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