Tokyo, Tokyo KDAN

擔任客戶與內部產品/研發團隊之間的關鍵技術橋樑。此職務負責在客戶產品使用過程中提供專業的售後技術支援、問題分析與解決方案,確保客戶滿意度,並將現場反饋轉化為產品優化的動力。

This role serves as the critical technical bridge between customers and the internal Product/Research and Development (R&D) teams. The position is responsible for providing professional post-sales technical support, issue analysis, and solutions during the customer's product usage journey. The primary goals are to ensure high customer satisfaction and to translate field feedback into drivers for product optimization and improvement.

【工作內容】

Job Content

  • 針對客戶在產品使用過程中遇到的問題,確認並分析客戶的需求,提供快速、可靠的解決方案與技術支援

Confirm and analyze customer needs arising from product usage, and provide quick,

reliable solutions and technical support.

  • 與集團產品相關團隊及業務團隊保持良好溝通,擔任雙方的橋樑,提升合作效率及客戶滿意度

Maintain effective communication with relevant HQ product teams and business teams, acting as a bridge between them to enhance collaboration efficiency and customer satisfaction.

  • 追蹤與處理客戶訴求,主動溝通並確保問題得到解決

Track and handle customer requests, proactively communicate, and ensure issues are resolved.

  • 協助內部進行測試與反饋,持續優化產品使用體驗

Assist internal teams with testing and feedback to continuously optimize the product user experience.

【必備條件】

Requirement

  • 具備 1 年經驗的軟體工程師。

Software engineer with 1 year of experience.

  • 具備在客戶提出需求前,預先識別需求的能力。

Ability to identify requirements before the customer does.

  • 非常優秀的溝通和協調能力。

Very good communication and moderation skills.

  • 中文和日文流利。

Fluent in Mandarin and Japanese.



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