We are looking for an experienced system engineer who will play a dual role on the NVIDIA Enterprise Experience (NVEX) team. Highly technical individual who can triage customer software issues and resolve customer problems, and act as a technical account manager with some of the largest customers in Japan, maintaining great customer relationships and working with a team to drive resolution of customer issues.
This highly technical engineering enterprise support team provides critical support to NVIDIA's enterprise customers. If you have a real passion for technology and are interested in a role that you can make a difference in and contribute at all different levels, this may be a great position for you. The team supports some of NVIDIA's most groundbreaking technology, like NVIDIA virtual GPU Software and NVIDIA AI Enterprise software.
To do an extraordinary job in this role, we will be looking for a dynamic engineer with a diverse set of skills in system software, Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.
We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software. Excellence in formal Japanese and a clear understanding of how to work in a professional business environment in Japan is required.
Responsibilities:
- Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues.
- Work with a team of support engineers who will provide first level support.
- Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members.
- Track, file new bugs and reproduce customer issues.
- Take ownership and drive customer issues from inception to resolution.
- Document customer interactions and better enhance our knowledge base.
- Bring independent analysis, communication and problem-solving to customer escalations.
- Help with tool creation and modification of our support tools.
Requirements:
- Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related.
- You'll bring at least 6+ years computer system experience.
- Programming expertise in Python – can write scripts and tools.
- Experience working directly with customers.
- Solid computer science fundamentals.
- Deep understanding of Windows / Linux.
- Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix).
- Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.
- Excellent follow-up and organizational skills, with a passion or love for solving problems.
Ways to stand out:
- Programming experience.
- Driver experience (Linux, Windows).
- Any exposure to system level debug and triaging experience.
- Experience supporting professional graphics solutions, deep learning or desktop virtualization.
- CRM experience (ticketing, knowledge base, forums).
NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most intelligent and talented people on the planet working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.
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