Position Overview
The Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external). The Director will be a dynamic leader, partnering within the Regional and Retail leadership to elevate and inspire Global Servicing's engagement and commitment to our brand. They provide strategic direction to the repair services and operations teams along with our external service network to ensure service and profitability goals are met while ensuring support of and alignment with our retail partners and leadership.
Key Accountabilities
Talent Management
- Leverage all existing talent to comply with the cost of labor budget.
- Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
- Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
- Drive development and retention of craft skills at all levels.
Quality and Service Excellence
- Ensure standards and goals are aligned with the Brand and company strategies and develop and maintain tools to monitor results.
- Identify trends and seek opportunities for process improvements across the business, while holding the management team accountable to the same standards
- Provide directions to the team to ensure quality goals are exceeded.
- Provide support to adapt and perfect the after-sales service delivery to clients, ensuring unique client needs are met. Improve customer service levels in all aspects.
- Health & Safety: a healthy and safe workplace translates into improved service.
Cultivate a More Efficient Operating Model
- Build and support a high performing network to ensure achievement of all service levels.
- Plan and forecast for your department taking into consideration historical trends to plan appropriately.
- Financial Acumen: Understand and drive your overall business in order to provide strategies for your department and achieve global profitability goals; partner with the financial and operations team as appropriate.
- Compliance.
- Workflow management.
Special Projects
- Support small- and large-scale projects that support business both the zone and global strategy and growth.
Work Health Safety
- Ensuring the health, safety and safety of yourself and others at work and complying with the system put in place to manage health and safety.
- Understanding of how to perform your job in a safe manner.
- Adherence to established procedures for employee injury and incident reporting.
- Compliance with the Work Health & Safety Management System policy and procedures.
Requirements
- Bachelor's degree
- Minimum of 10-15 years of management experience in a product alteration, repairs and personalization environment (luxury company is a plus).
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point
- Ability to present business strategy to senior leaders.
- Through professional presence and behaviors, the ability to inspire trust, integrity, influence client and staff members.
- Dynamic team player with ability to positively motivate staff and network locally, regionally and globally to build relationships.
- Superior communication and interpersonal skills using positive leadership models.
- Must have authorization to work in the country where the position is based.
-
Tokyo, Japan Tiffany & Co+The Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external). · ...
-
Tokyo Tiffany & Co. ￥8,000,000 - ￥12,000,000 per yearThe Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external). The Director will be a dynamic leader, · partnering within the Regional and Retail leaders ...
-
Tokyo EcoFlow ￥2,000,000 - ￥2,800,000 per year1.（ja） · ！ · ... · ...
-
Tokyo, Japan WPPのGrey· Grey Japan: 1963 · Famously Effective · ...
-
Tokyo WPPGreyが掲げるDRIVING PRINCIPLEである「Famously Effective」を、あなたの卓越したクリエイティブの力で具現化していただくポジションです。国内外の多様なチームと密接に連携しながら、グローバルな視点を持つクライアントのビジネス課題に対し、従来の「広告」という枠組みにとらわれない、革新的なコミュニケーション戦略を立案・実行していただきます。 · ...
-
Director, Japan
2ヶ月前
Tokyo Hong Kong Tourism BoardWe are passionate about showcasing Hong Kong as a must-visit destination. We invite passionate talents to join our dynamic team in achieving this vision. · University degree holder preferably in Travel/Tourism, Marketing or related discipline · At least 15 years' proven tourism i ...
-
Tokyo Amazon Web Services (AWS)Are you passionate about building and leading high-performance teams to champion meaningful technology transformations for customers of all shapes and sizes? · Lead the development and execution of the all-inclusive partner sales strategy across SI, MSP, VAR, and ISV in Japan. · ...
-
Tokyo Amazon Full timeWe are seeking a Director, Partners Japan to help grow and scale our Partner organization in Japan. · ...
-
Japan SophosThe Advisory Services Director role drives service delivery excellence across Japan region. · Strategic Leadership & Practice Management · ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · Please do not contact the recruiter directly. · Description · Since launching in 2006, Amazon Web Services has been providing world-leading cl ...
-
Tokyo Specialized GroupMarketing & Communications Director for Japan operations. Lead marketing and communications plan tailored to Japanese market. · 6!8 years experience in marketing and communications field. · Luxury industry (jewelry, watches, fashion or cosmetics) experience. · ...
-
Tokyo Amazon Web Services (AWS) ￥4,000,000 - ￥5,000,000 per yearAre you passionate about building and leading high-performance teams to champion meaningful technology transformations for customers of all shapes and sizes? Can you create mutually valuable engagement with business partners to support our customer's cloud transformation? · ...
-
Tokyo, Tokyo Eurasia GroupIn this position, you will be responsible for managing Eurasia Group client relationships as a key member of our Japan office. · We put · *politics first* · for our clients, · ...
-
Tokyo, Japan BTSBTS Japan is looking for a Director to join our diverse, growing team in Tokyo. · At BTS, we believe that the best strategies mean little if they’re not executed well. · ...
-
Tokyo NothingWe are seeking an experienced Sales Director with a proven track record of growing sales volume, revenue, profit and channels for consumer tech brands in Japan. · Develop and execute a comprehensive sales strategy for Japan, and lead the Japan Sales team · Develop and implement s ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThermo Fisher Scientific is seeking a Director to lead the BioProduction Group (BPG) business in Japan. · ...
-
Tokyo MastercardWe are looking for a strong salesperson and a hustler to help Mastercard Services reach more customers through strategic partners in Japan. · At least ten years of experience in enterprise software, or data sales/ business development servicing marketing-oriented clientsTrack rec ...
-
Tokyo, Tokyo Thermo Fisher ScientificThermo Fisher Scientific is seeking a Director to lead the BioProduction Group (BPG) business in Japan. This role is responsible for driving commercial strategy and execution to achieve revenue and profitability targets, while strengthening market leadership and customer satisfac ...
-
Japan Sales Director
2週間前
Tokyo Jilin Joinature Polymer Co., Ltd. Remote jobWe are seeking an exceptional and passion leader to create ,build and lead our operations in Japan from the ground up. · Develop and lead the execution of the company's comprehensive business strategy for Japan. · Lead in-depth research and analysis of key industries and market s ...
-
HR Director, Japan
2ヶ月前
Tokyo, TOKYO-TO, Japan NBCUniversalYou will develop and drive people strategies for Japan covering multiple businesses including Content Group TVD UP&E in Japan You will partner closely with key executives to cultivate an inclusive positive and productive workplace culture identify develop and retain talents creat ...
-
HR Director, Japan
1ヶ月前
Tokyo, Tokyo NBCUniversalNBCUniversal is one of the world's leading media and entertainment companies seeking a Director HR for its Japan office to develop and drive people strategies. · ...
