Position Overview
The Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external). The Director will be a dynamic leader, partnering within the Regional and Retail leadership to elevate and inspire Global Servicing's engagement and commitment to our brand. They provide strategic direction to the repair services and operations teams along with our external service network to ensure service and profitability goals are met while ensuring support of and alignment with our retail partners and leadership.
Key Accountabilities
Talent Management
- Leverage all existing talent to comply with the cost of labor budget.
- Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
- Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
- Drive development and retention of craft skills at all levels.
Quality and Service Excellence
- Ensure standards and goals are aligned with the Brand and company strategies and develop and maintain tools to monitor results.
- Identify trends and seek opportunities for process improvements across the business, while holding the management team accountable to the same standards
- Provide directions to the team to ensure quality goals are exceeded.
- Provide support to adapt and perfect the after-sales service delivery to clients, ensuring unique client needs are met. Improve customer service levels in all aspects.
- Health & Safety: a healthy and safe workplace translates into improved service.
Cultivate a More Efficient Operating Model
- Build and support a high performing network to ensure achievement of all service levels.
- Plan and forecast for your department taking into consideration historical trends to plan appropriately.
- Financial Acumen: Understand and drive your overall business in order to provide strategies for your department and achieve global profitability goals; partner with the financial and operations team as appropriate.
- Compliance.
- Workflow management.
Special Projects
- Support small- and large-scale projects that support business both the zone and global strategy and growth.
Work Health Safety
- Ensuring the health, safety and safety of yourself and others at work and complying with the system put in place to manage health and safety.
- Understanding of how to perform your job in a safe manner.
- Adherence to established procedures for employee injury and incident reporting.
- Compliance with the Work Health & Safety Management System policy and procedures.
Requirements
- Bachelor's degree
- Minimum of 10-15 years of management experience in a product alteration, repairs and personalization environment (luxury company is a plus).
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point
- Ability to present business strategy to senior leaders.
- Through professional presence and behaviors, the ability to inspire trust, integrity, influence client and staff members.
- Dynamic team player with ability to positively motivate staff and network locally, regionally and globally to build relationships.
- Superior communication and interpersonal skills using positive leadership models.
- Must have authorization to work in the country where the position is based.
-
Tokyo Tiffany & Co. ￥8,000,000 - ￥12,000,000 per yearThe Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external). The Director will be a dynamic leader, · partnering within the Regional and Retail leaders ...
-
Tokyo, Japan Tiffany & CoThe Director, Global Servicing – Japan is responsible for overseeing all servicing operations within Japan to ensure service excellence for all Tiffany & Co clients (internal and external) · Leverage all existing talent to comply with the cost of labor budget. · Foster an environ ...
-
Director, Japan Sales
19時間前
Tokyo Okta JPSales Director Japan ha zanaiyo no kaigyou kanrika ni kokuryoku o tazusete, kairyou shuuryou mokuhyo to pippurain no kochiku ni taisuru sekinin o mochiagete, kaigyou kanrika ga shinsei kakaku kaishaku to sennkaku basho no kankei kyokai koosheiro ni tsukau team wa katsuyou suru. · ...
-
Tokyo Okta JP ￥6,000,000 - ￥8,000,000 per yearSales Director, Japan es responsable de desarrollar y liderar al equipo de ventas en Japón. Se enfoca en construir relaciones con clientes clave y establecer metas claras para el equipo. · Gerencia diariamente las operaciones del equipo de ventas · Fomenta la motivación y desarro ...
-
Tokyo EcoFlow ￥2,000,000 - ￥2,800,000 per year1.（ja） · ！ · ... · ...
-
Tokyo Tiffany & Co. ￥15,000,000 - ￥25,000,000 per yearThe Director Global Servicing Japan oversees servicing operations within Japan ensuring service excellence for Tiffany Co clients. · A dynamic leader partners with Regional Retail leadership to elevate inspire Global Servicing engagement commitment brand. · ...
-
Director, Japan
4週間前
Tokyo Hong Kong Tourism BoardWe are passionate about showcasing Hong Kong as a must-visit destination. We invite passionate talents to join our dynamic team in achieving this vision. · University degree holder preferably in Travel/Tourism, Marketing or related discipline · At least 15 years' proven tourism i ...
-
Tokyo EcoFlow ￥500,000 - ￥1,200,000 per yearユーザーインサイトを起点とした成長戦略策定、マーケティングおよびブランド戦略統括 · JM市場における事業責任者・エリア責任者との密接な連携による戦略立案実行リード・マーケティング関連リソース統合JM市場における統合型マーケティング計画策定実行・マルチチャネルキャンペーン管理 · JM市場における統合型マーケティング戦略の責任者として代理店および社内各部門との連携影響力発揮全社ビジョン事業目標達成促進強固な信頼関係構築 · JM市場に最適化されたマーケTING戦略策定実行主要プロジェクト推進成果検証振り返り通じて業務プロセス高度化
-
Tokyo Amazon Web Services (AWS)Are you passionate about building and leading high-performance teams to champion meaningful technology transformations for customers of all shapes and sizes? · Lead the development and execution of the all-inclusive partner sales strategy across SI, MSP, VAR, and ISV in Japan. · ...
-
Tokyo, Japan BTSBTS Japan is looking for a Director to join our diverse, growing team in Tokyo. At BTS, we believe that the best strategies mean little if they’re not executed well. · ...
-
Tokyo NothingWe are seeking an experienced Sales Director with a proven track record of growing sales volume, revenue, profit and channels for consumer tech brands in Japan. · Develop and execute a comprehensive sales strategy for Japan, and lead the Japan Sales team · Develop and implement s ...
-
Tokyo, Japan Nothing ￥3,000,000 - ￥6,000,000 per yearWe are seeking an experienced Sales Director with a proven track record of growing sales volume, revenue, profit and channels for consumer tech brands in Japan. · Develop and execute a comprehensive sales strategy for Japan,Develop and implement scalable sales programs across car ...
-
Tokyo, Tokyo Eurasia GroupIn this position, you will be responsible for managing Eurasia Group client relationships as a key member of our Japan office. · We put · *politics first* · for our clients, · ...
-
HR Director, Japan
1ヶ月前
Tokyo, Tokyo NBCUniversal ￥14,400,000 - ￥18,000,000 per yearNBCUniversal is seeking an HR Director to develop people strategies for Japan covering multiple businesses including Content Group TVD UP&E in Japan. · ...
-
Tokyo PERSOL CAREER BRS (Bilingual Recruitment Solutions) ￥2,000,000 - ￥2,800,000 per yearWe are seeking a Finance Director to support our Japan office. The successful candidate will be responsible for leading the annual budgeting and monthly/quarterly forecasting and review process. They will also manage the financials and balance trade-offs to achieve financial goal ...
-
Tokyo, Japan Eurasia GroupIn this position you will be responsible for managing Eurasia Group client relationships as a key member of our Japan office. · ...
-
Tokyo, Tokyo SCIEX ￥25,000,000 - ￥75,000,000 per yearThis position is part of the finance department and will be located onsite in our Tokyo Japan office. · In This Role You Will Have The Opportunity To Partner closely with the Japan General/Country Manager and the rest of the Japan leadership team in setting and achieving... · ...
-
HR Director, Japan
4週間前
Tokyo, TOKYO-TO, Japan NBCUniversalYou will develop and drive people strategies for Japan covering multiple businesses including Content Group TVD UP&E in Japan You will partner closely with key executives to cultivate an inclusive positive and productive workplace culture identify develop and retain talents creat ...
-
Tokyo Digital Edge DC ￥1,000,000 - ￥2,000,000 per yearThe Operations Director will lead the Japan DC Operations Team, responsible for effective operations, service uptime of Data Centers in Japan, and revenue and strategic goals. Located in Tokyo. · Manage a high-performing team of data center professionals. · Sales Engineering & Pr ...
-
Tokyo, Tokyo CapitalWe are a leading trading platform that is ambitiously expanding to the four corners of the globe. · We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. · The Representative Director & Chief Executive Officer will lead th ...
-
Tokyo, Tokyo SimCorp ￥2,000,000 - ￥2,800,000 per year+ Job summary: Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. · + Qualifications:A relevant Bachelor's degree and a demonstrated interest and ability to engage in solutions-oriented discussion with senior leaders of the fund ...
