Job Description
In This Role, Your Responsibilities Will Be:
The duties and responsibilities of this position include, but are not limited to:

• Participate in customer-facing meetings, including onboarding sessions, business reviews, and strategic planning discussions, to position education services as a value driver.
• Proactively promote training offerings to customers and internal stakeholders, aligning solutions with business needs and customer objectives.
• Support customer enablement by recommending tailored training paths and helping customers navigate available resources and certification programs.
• Handle customer escalations related to training delivery, registration issues, or certification concerns, ensuring timely resolution and stakeholder alignment.
• Represent Education Services in external and internal meetings advocating for training value and alignment with customer goals.
• Serve as a regional point of contact for Authorized Training Partners (ATPs), instructors, and internal stakeholders, ensuring seamless delivery and customer satisfaction.
• Manage training scheduling and resource allocation.
• Collaborate with Sales, Post-Sales Services, and Technical Engineering teams to support training integration into broader customer solutions.
• Building trusted relationships externally and internally and becoming a trusted advisor.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Bachelor's degree in Engineering, Business, Education, or a related field; advanced degree.
• Minimum of 3-5 years' experience in education services, training operations, customer service, or a related function.
• Proven ability to manage projects and collaborate across cross-functional and global teams.
• Strong understanding of training delivery models, certification programs, and customer engagement strategies.
• Excellent communication skills in English and Japanese (written and verbal).
• Experience with CRM systems (e.g., SFDC) and data reporting tools.
• Demonstrated ability to analyse data, identify trends, and translate insights into actionable strategies.
• Strong organizational skills with the ability to prioritize, multitask, and adapt in a fast-paced environment.
• Willingness to travel up to 10% as needed to support regional operations and partner engagement.

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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