Who are we?
Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call
: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
Interviews
(the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
Case study
: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you
Job Description
Job description
We are looking for an
Support Engineer
to join our team.
This position is ideal for professionals with 3 to 6 years of experience in IT Support, eager to contribute to maintaining operational excellence and ensuring system reliability in a fast-paced airport environment.
Your missions
- Provide Level 2 support for both hardware and software systems.
- Ensure smooth operations and minimal downtime for critical systems.
- Diagnose, troubleshoot, and resolve technical issues efficiently.
- Collaborate with internal IS&D teams and airport staff to maintain service reliability and system performance.
- Document incidents, interventions, and preventive actions to enhance knowledge sharing and efficiency.
- Contribute to the continuous improvement of support procedures and technical documentation.
Your profile
- 3–6 years of experience in IT Support roles.
- Strong knowledge of hardware and software troubleshooting.
- Excellent communication skills and a customer-oriented mindset.
- Fluent in Japanese (native) and communicative in English.
- Bachelor's degree in IT, Computer Science, or a related field.
- Ability to work in a dynamic, fast-paced environment and handle multiple priorities.
What We Offer
- An opportunity to join a fast-growing international company with a strong presence in Northern Asia.
- A friendly and collaborative working culture, with a flat organization structure that encourages autonomy and initiative.
- Exposure to top clients and innovative projects in the aviation and technology sectors.
- A company culture that values people development, regular follow-ups, and continuous training opportunities.
- The chance to grow your career in an organization that doubled its size in Japan last year and continues to expand.
At Amaris Consulting, we are committed to fostering diversity and inclusion. We believe that a diverse workforce brings unique perspectives and drives innovation. We welcome applications from all qualified individuals, regardless of gender, background, or any other dimension of diversity.
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