Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
Veeva Vault Clinical Data Management System (CDMS) is changing the way clinical data is managed in the industry. Veeva eCOA is cutting edge applications which give flexibility to the customer to capture data directly patient or physician and operating as stand alone application without base application like EDC. Veeva eCOA can support customer to capture data directly via app and/or web.

What You'll Do

• Work with customers to review and understand clinical protocol requirements and prepare, review, and finalize all project specifications applying industry and Veeva best practices
• Configure Questionnaire and surveys to meet study requirements
• Conduct on-site or remote user acceptance testing with the customer including coordination of all feedback, resolution of issues, and acceptance of the study
• Support requirements gathering and specification creation for eCOA study set up, all study go live activities, and post go live study support
• Act as the customers' trusted advisor to ensure that the study trial design is configured in such a way that it meets the customer's goals and offers the full benefits of Veeva's eCOA application
• Notify project management of project risks, develop contingency plans as necessary, assure process compliance with all regulatory and Veeva procedural requirements
• Participate and contribute to process product, or best practices initiatives, and support developers and testers during the project lifecycle

Requirements

• 5+ years' experience in eCOA project (study design, license holder management, device provisioning etc.)
• Life sciences industry experience and knowledge of clinical trial processes (pharmaceutical, biotech, medical device companies, CRO's, clinical IT vendor and academic & public health organizations) as they relate to design, document, and data collection – demonstrated success with customers during project assessment, planning, development, training and implementation.
• Experience in a customer-facing role, preferably with a software professional services organization or consulting background is preferred
• Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team
• Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results
• Excellent verbal and written communication, interpersonal, and presentation skills
• Native Japanese and fluent English
• Json programming

*Nice to Have*

• Experience in interpreting clinical protocols and translating requirements into software specifications including writing and reviewing technical documentation
• Working understanding of data management standards and guidelines (GCDMP, CDISC, SDTMIG, CDASH).
• Experience working with system integrators for EDC, IRT, medical coding, eSource, CTMS, eTMF, and other clinical technologies
• Life Science, computer science or related degree
• Familiarity with CDISC, ODM, and other data management industry standards
• SaaS/Cloud experience in the delivery of clinical IT solution
• Experience with training for clinical sites and at investigator meetings
• Consulting experience

Perks & Benefits

• Veeva Giving. Financial contributions for the societal causes you're passionate about
• Health & wellness programs
• Flexible PTO and company-paid holidays

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.