The Head of the Information systems and Technology ensures the information system's alignment with group and company strategy, and is responsible for the design, implementation, and operational maintenance of the information system, along with its security, quality, and compliance with group policies as well as local policies, standards, and regulations.
To this end, he is responsible for marketing the IS1 and the IT2 Department, both within the company and externally if applicable.
He proposes to general management the major changes to the company's IS&T and approves them with the corresponding business functions.
He proposes investments to make the desired technological leaps.
He ensures the information system is effective and manages risks.
[ACTIVITIES AND TASKS]
Depending on the organization setup, the【Head of the Information systems and Technology】 can delegate one or several of these activities and tasks, while keeping the final accountability.
- Sets the company's strategic direction for IS&T.
- Advises and defines the company's IS&T policy.
- Monitors all IS&T activities.
- Allocates the IS&T department's resources (human resources, budget, etc.).
Promotes quality in relationships with internal partners:
- Organizes, leads, and monitors interactions between general management and the information system managers.
- Ensures the quality of the customer-supplier relationship.
- Defines and ensures compliance with service contracts and their Service Level Agreements.
- Negotiates, controls, and monitors sub-contracting agreements and their implementation.
Information Systems:
business applications
(2)
Information Technology:
devices, end user services, connectivity, hosting, cloud operations
- Analyses the market, evaluates subcontracting offers, and makes proposals to general management.
- Analyses performance and monitors sub-contractor quality.
- Conducts RFPs with the owning business functions
- Contributes to the selection process
- Steers the selected technology supplier
Delivers IS&T projects:
- Ensures proper integration into the landscape
- Ensures project delivery according to budget, scope, timeline
- After project completion, ensures an efficient transition to run
- Ensures the retiring of replaced IS&T if applicable, to prevent cost and complexity inflation
- Defines and supervises the general management and organization of the IS&T department.
- Manages and arbitrates among multidisciplinary projects potentially involving geographically scattered participants.
- Implements change management actions for IS&T staff.
- Manages relationships with IS&T partners.
- Monitors relationships with external partner organizations.
Ensures IT security:
In accordance with group policies, implements the IS&T risk management policy.
- Ensures the reliability, confidentiality, and integrity of information systems.
- Ensures business continuity and disaster recovery readiness are aligned with business expectations.
- Conducts regular exercises to ensure company readiness.
Technological watch:
- Keeps an eye on the latest technology trends and identifies opportunities he then submits to the business.
Operational efficiency:
- Supports the business with automation and AI capabilities to improve their operational performance
Sustainability:
- Ensures the IS&T environmental footprint is managed, including hardware lifespan, supplier commitments, etc.
Human resources management:
- Attracts IS&T talent and retains them
- Grows talent by providing training and career paths
- The company's IS&T strategic roadmap
- The company's information system
- The IS&T performance dashboards
To be adapted to local business practice.
Cost-effectiveness of the information system (total cost of ownership per serviced user).
Level of cybersecurity protection:
Time to Patch, number of CVEs1 and with HR:
- Results of phishing campaigns (phish-prone score)
- Employee attendance to cybersecurity awareness training.
- Level of IS&T employee turnover
Project indicators:
- Timeliness, scope, cost, quality
- ROI (business value generation, cost reduction, risk reduction)
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