Site Facilities Coordinator @Osaka

2ヶ月前

Osaka JLL Full time

We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL's commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you're looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you'll have a chance to work with the world's leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we're focused on opportunity and want to help you make the most of yours.

【業務内容】

  • ベンダーサービスの管理(設備管理、受付・郵便業務、会議・イベント管理、清掃、廃棄物・リサイクル、自動販売機など)
  • 受付とゲストサポート
  • オフィス点検と問題解決
  • フロア改修プロジェクトへの支援
  • 設備と備品の管理
  • ベンダーとの関係管理、会議
  • 清掃品質の監視
  • 食事とキッチン施設の管理
  • トラブルチケットとリクエストの管理
  • 健康と安全管理
  • 内部イベントの組織支援
  • 会議設備の品質管理
  • 購買と予算管理
  • コミュニケーション管理(Wikiページ、他のチャンネル)
  • 代理、カバー
  • 地域との協力
  • メンテナンスイベントの支援
  • その他業務

    • ベンダーマネジメント

  • ベンダーサービス契約、予算、支出の管理
  • 主要パフォーマンス指標の監視
  • ベンダーとの会議
  • ベンダーとの関係構築

    • 採用要件:

  • SOWに精通し、クライアント満足度やサービス改善に貢献できる経験
  • ITスキル(Excel、Word、PowerPointなど)
  • 顧客志向、組織的なマインドセット
  • チームプレーヤー、誠実さ、対人コミュニケーションスキル、プレゼンテーションスキル
  • ガイドライン不備に対して質問する姿勢
  • ステークホルダーや他部門との協力、技術スキル、良好な関係構築やコミュニケーションスキル

    • About the Client

    American which focuses on , , , and . With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

    Responsibilities

    The candidate will be experienced in providing outstanding services in support of Meguro Office Management, proactively leading, monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports, you will guide individuals to support Client requirements. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.

    Operational Management

  • Manage vendor services such as facilities management, reception mail operation, meetings and events, cleaning, waste & recycling, and vending machines.
  • Provide support for both internal visitors and external guests at the reception counter.
  • Lead the office inspection and find the defect before escalated by users. Find root cause of issue and deliver the temporary/permanent solution.
  • Assist with various arrangements for floor renovation projects.
  • Monitor and maintain office equipment and supplies.
  • Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
  • Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained.
  • Manage food and kitchen facilities – provide direction to housekeepers.
  • Manage Trouble Ticket and Requests - interface with internal customers and action queries promptly in line with service level agreements.
  • Manage day-to-day health and safety issues – Manage EHS related operations: primarily conduct and maintain records of fire safety teams/fire drills/safety equipment/training.
  • Assist in the organizing of internal events hosted by the users.
  • Managing the quality of conferencing facilities.
  • Raise purchase orders and receive the invoice on time.
  • Control purchasing to be in line with budget management requirements.
  • Manage Wiki pages and other communication channels for the Managed Facility.
  • Deputize / provide cover for Building Operations Coordinator / Facilities Manager when appropriate.
  • Regional initiative - Collaborate with regional team to implement regional/global initiative onto the local sites.
  • Provide on-site support for planned maintenance events such as evacuation drills, annual light-out events and so on.

    • Responsible for all other duties and tasks relating to facility operation.

    Vendor Management

  • Manage vendor contract, budget and spending.
  • Monitor processes the key performance indicator to quantify the efficiency, effectiveness, quality timelines and compliance of the vendor.
  • Manage the meetings with vendors to report on issues, recommendation, best practice/innovations and cost saving.
  • Establish good relationship with vendors to deliver the best services to the client.

    • CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

    Experience

  • Be familiar with the Scope of Work (SOW) and assist Reporting Manager in the delivery of Client Satisfaction, Uninterrupted site operation and Continuously improving services
  • Possess good IT skills
  • Proficient in MS Applications such as Excel, Word and PowerPoint

    • The person we need will be:

  • Customer-centric
  • Meticulous and organized
  • Team player
  • Integrity and honesty
  • Possess good interpersonal, oral and written communication skills
  • Possess strong presentation skills
  • Must be prepared to query if guidelines/procedures are not in order

    • Core Competencies

  • Work well with key stakeholders and other departments/functions
  • Possess the requisite technical skills
  • Establish and maintain good relationships with colleagues
  • Communicate effectively orally and in writing
  • Positive influence to others
  • Listen actively
  • Team player, motivate and engage with colleagues

    • Location:

    On-site –Osaka, Japan

    Job Tags:

    GREF

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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