Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

仕事内容の概要

このポジションは高度な課題に対し、判断力を必要とする熟練したスペシャリストのポジションです。

主に判断を求められるタスクの対応に重点を置き、その判断基準として既にデータセンターでの標準的な作業の深い理解も必要となっています。

また、チーム全体をサポートするレベルのポジションとなります。

責任

オーダー管理/レポーティング

· キュー内の作業指示書をレビューし、各作業が期限内に完了するように管理

· 優先度の高い緊急リクエストをレビューし、適切なチームメンバーに処理またはリダイレクトを行う

· チーム内だけでなく、必要に応じて部門横断的にチームをサポート

· 全ての報告が期限内に完了している事、またその内容が正しい事の確認 (スポット対応の報告含む)

クロスコネクト

· 高度な回線構成 (スイッチ、多重化など)のトラブルシューティングをサポート

· 高度なテストとトラブルシューティングをサポート

顧客管理

· タイムリーで正確な注文実行と品質保証チェックにより、顧客満足をサポートします。

· デリケートな顧客の状況をサポート

· 新しい展開と既存の変更にかかる時間の予測を管理。

プロジェクト

· 高度なインストールをサポートします。図面に関する入力と問題の特定、およびカスタムプロジェクトの検証の支援

チームへのトレーニング

· 高レベルのサービスを維持するためのトレーニングの実施

· 作業手順と基本的な作業の安全性について他の人を指導

· ジュニアチームメンバーにコーチングとメンターシップを提供する場合有

応募資格

· 通常、高校の卒業証書と4〜6年の同等業務の実務経験が必要

· 英語力=英語でお客様とトラブルシューティングの会話が可能

【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。
【待遇・福利厚生】
■給与改定年1回
■賞与年1回
■従業員自社株式割引購入制度

■企業年金制度
■各種社会保険完備(雇用、労災、健保、厚生年金)
■資格取得支援制度
■公認クラブ活動支援制度
■メンタルヘルスカウンセリング
■慶弔見舞金(結婚祝金、出産祝金、弔慰金等)

■深夜シフト手当
他

【勤務地】都内自社データセンター

【ビザ】外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を既にお持ちの方対象となります。

※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

Job Summary

Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times
• Reviews expedited requests and handles or re-directs to appropriate team members
• Supports cross functional teams by collaborating on customer tickets
• Maintains detailed written records of all work activity
• Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests
• Creates Purchase Orders (PO's) and Purchase requests (PR's)
• Assigns locks and keys for both Equinix and customer keys, where applicable
• Supports creating reports to customers (e.g. power or access)
• Updates local asset databases and other systems

Installations

• Handles requests requiring skilled rack and stack support of customer equipment
• Able to read skilled installation spreadsheet plans and supports implementing installations accordingly
• Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates
• Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling
• Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements

Cross-Connect

• Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing
• Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc

Testing / Troubleshooting

• Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing
• Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)
• Supports advanced testing and troubleshooting.

Stakeholder Partnership

• Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
• Provides escalation support for work order expedites
• Partners with internal stakeholders on cross functional work

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Supports sensitive customer situations
• Manages time expectations on new deployments and existing alterations
• Supports customers on-site by through access control and escorting services
• Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations

Projects

• Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects
• Supports vendors on various data center related projects
• Performs quality assurance on new customer installation or deployments

Training

• Supports standard operating procedures and best practices to maintain a high level of service is maintained
• May coach others on operations procedures and basic safety
• May provide coaching and mentorship to more junior team members

Qualifications

• Typically requires a high school diploma and 4-6 years of equivalent work experience
• English skill : Able to have trouble-shooting conversations in English
• Japanese skill: Business level
• For foreign nationals, those who already have a "technical, humanities, or international service" visa are eligible for this program.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.