- 業界トップブランドで顧客体験をリード
- 新しいチームでリーダーシップを発揮
企業情報
世界的に認知されるラグジュアリー業界のリーディングブランドです。長年にわたり革新的なデザインと卓越したクラフトマンシップで業界を牽引し、グローバルに展開する企業として、顧客体験の質を常に進化させています。日本市場でも強固なプレゼンスを誇り、デジタルと店舗を融合したオムニチャネル戦略を推進中。ブランド価値を守りながら、顧客との深い関係構築を重視する文化が根付いており、社員一人ひとりが裁量を持って挑戦できる環境です。
職務内容
- CSアドバイザーの指導・サポート、パフォーマンス管理
- 電話・メール・チャット対応の模範となるコミュニケーション
- スタッフのスケジューリングとサービスレベルの維持
- KPI達成に向けたチームの動機付け
- EC・店舗関連の問題解決とエスカレーション対応
- トレーニングの企画・実施(オンボーディング含む)
- CRMを活用した顧客エンゲージメント強化
- アフターセールスとの連携による顧客体験改善
理想の人材
- カスタマーサービスまたはコールセンターでのチーム管理経験
- ラグジュアリーリテールまたはCS経験3年以上
- SalesforceなどのCSシステム経験
- 日本語ネイティブレベル、英語ビジネスレベル
- 問題解決力、リーダーシップ、コミュニケーション力
条件・待遇
- 東京での勤務、アクセスの良いロケーション。
- 土日祝やすみ・シフト勤務なし
- Luxury業界でのキャリアアップの機会。
- カスタマーサービス分野でのスキル向上のチャンス。
Contact: Kurumi Nemoto
Quote job ref: JN
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