As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

職務内容について:

グローバル不動産・ワークプレイスサービスチーム(GREWS)のメンバーとして、ワークプレイスサービスコンシェルジュは、同僚のCrowdStrikerや来訪者に対して、機能的で生産的、かつ印象的なオフィス体験を提供することに情熱を持って取り組む必要があります。すべての対応において、ホスピタリティを最優先とする姿勢で、世界クラスのサービス提供に継続的に注力することが求められます。また、自主的に業務を遂行し、重要なビジネスおよび業務上の期限やサービス提供事項を遵守する能力が必要です。

注:本職位は有効な障害者手帳をお持ちの方を対象とした契約社員雇用(6ヶ月間、更新あり)となります。
 

週5日の出社が必須となります(詳細はご相談ください)。

業務内容:

• 来訪者の主要な窓口として、来客の受付、案内、および従業員への来客通知を担当

• 社内ワークプレイスサービスベントや従業員活動の実施支援、ワークプレイスサービスチームと連携し、タイムリーで公平な体験を提供

• 社内ローカルイベントや会議の支援(社内外の会議室予約、ケータリング、装飾、調整など)

• イベント前の調整や計画、研修室や会議室などの会場設営、イベント後の原状回復

• 新入社員のオンボーディングプロセスの支援(ワークスペースの準備、入館証の発行、施設案内など)

• グローバル物理セキュリティと連携し、承認された手順に従ってセキュリティを維持

• CrowdStrikeオフィスの第一印象として、安全で整然とした受付エリアの維持管理

• ホテル、レストラン、チームビルディング活動、一般的な地域情報に関する来訪スタッフへの現地エキスパートとしての対応

• ワークプレイス関連の問い合わせへの対応、ニーズや問題の評価、必要な是正措置の実施。適切な上層部への報告やレポート作成

• オフィス用品の調達と在庫管理(休憩スペース用の軽食/備品、コピーセンター用品、配送用品を含む)

• 受信メールの仕分けと転送。出版物の管理と配布

• 宅配便サービスの集荷・配達の調整(日本郵便、DHL、FedEx、UPS、現地宅配サービス)

• 必要に応じた一般的な事務管理業務(ベンダー設定、発注書作成、請求書処理など)

• 大阪のサービスオフィスおよび今後の日本国内拠点へのリモートでの一般事務・運営サポート提供

• 週5日(月~金)のオフィス勤務。本職位ではリモートまたはハイブリッドワークは不可

必要な資格・経験:

• 最低2年の実務経験

• オフィスサービス、コンシェルジュ、または受付業務の経験が望ましい。ホテル/ホスピタリティのフロント経験も歓迎

• 全レベルのスタッフ、クライアント、外部の専門家とのコミュニケーションを含む、優れた文書および口頭でのコミュニケーション能力

• 日本語および英語の読み書き、会話の流暢な能力が必須

• 上級管理職を含むあらゆるレベルの人々との対応経験

• 地域の建築基準法、消防法、環境衛生安全基準に関する基本的な理解があれば望ましい

• 独立して業務を遂行し、複数のタスクの優先順位を付ける能力

• 必要に応じて職務記述書以外の業務にも柔軟に対応する能力

• 高い誠実性と倫理観、機密保持能力

• Microsoft OfficeおよびGoogle Suite製品の実務知識

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables. 

Note: This role is for disability employment (must hold 'techou') and is fixed term for six months with potential for renewal.

You must be able to come into the office 5 days a week (please reach out to discuss).

What You'll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all

• Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

• Support new-hire and onboarding process including workspace preparation, arrival and  access credentials, and site familiarization

• Maintain security by following approved procedures, in partnership with Global Physical Security

• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action.  Follow-up with proper leadership escalation or documentation where necessary

• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receive, sort and forward incoming mail. Maintain and route publications

• Coordinate the pick-up and delivery of express mail services (Japan Post, DHL, FedEx, UPS, and local courier services.)

• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

• Provide general office and operational support, in a remote capacity, to our serviced office location in Osaka and any other future Japan-based sites

• Report to the CrowdStrike office M-F, 5 days per week.  No remote or hybrid work style is available for this role

What You'll Need:

• Minimum of 2 years professional experience

• Office Services, Concierge, or Reception related experience preferred.  Previous hotel/hospitality front-of-house experience is also welcome

• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals

• Fluent in both Japanese and English speaking and writing is required

• Experience interacting with people at all levels, including senior management

• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics, with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office and Google Suite products

#LI-JC1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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