The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
About The Role
We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.
You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications.
You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees
In This Role, You Will
Deliver an exceptional pre-sales customer experience.
Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
Demonstrate how the ChatGPT business product can provide solutions to customers' business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
Develop and nurture strong customer relationships during the evaluation and purchasing process.
Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.You Might Thrive In This Role If You
Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.
Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Are personally committed to fostering the safe and ethical evolution of AI.About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For unincorporated Los Angeles County workers:
we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.
In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.
Show more Show less
-
Solutions Engineer
2ヶ月前
Minato Cisco ￥4,000,000 - ￥12,000,000 per yearSolutions Engineer · お客様の課題を解決するための技術的な営業活動 · お客様の課題や技術要件の整理 · 最適なシスコソリューションの検討と提案活動 · 提案資料の作成およびプレゼンテーションの実施 · ...
-
Solutions Engineer
2ヶ月前
Tokyo Splunk東京を拠点に、日本国内の営業活動を支援するソリューションエンジニアを募集します。顧客企業の課題を理解し、自身の技術力を活かして最適な提案を行います。単なるソリューション導入にとどまらず、顧客価値の創出と実現をゴールとし、寄り添った支援を重視します。 · セールス担当者をはじめとする社内チームと連携し、技術的責任を持って提案活動を推進する · 提案活動の一環として、プレゼンテーションやデモンストレーションを行い、技術的な課題に対応する · ハンズオンワークショップや活用提案、その他の技術支援を通じて顧客企業内の Splunk利用者を育成し、Splunkソリ ...
-
Solutions Engineer
2ヶ月前
Minato Cisco ￥1,500,000 - ￥2,500,000 per yearエンタープライズ担当部門において、日本に本社を持つ大手グローバルアカウントを担当する Solutions Engineer を募集します。 · お客様の課題や技術要件の整理 · 最適なシスコソリューションの検討と提案活動 · To be像に向けたコンサルティング · 提案資料の作成およびプレゼンテーションの実施 · 実機デモや検証作業(PoC)の実施と報告 · 技術的な問い合わせ対応 · 商談に関して国内他部門や海外開発部門等との協業 · 競合他社との差別化提案 · 製品導入後の、CXと連携した運用フォロー · 新しいことへのチャレンジ精神 · 高いコミ ...
-
Japan の求人応募 ￥900,000 - ￥1,200,000 per yearクラウドコンテンツマネジメント市場におけるリーディングカンパニー Box の日本支社 K.K. Box Japan が求めるのは、デモ ディスカッション トレーニングシナリオなど様々な場面で顧客サポートを担当し RFP セキュリティ監査に対応するソリューションズ エンジニアです。 · お客様やパートナーとのミーティング等でBox の価値を技術的な面も含めて訴求する · 営業チームからの製品やエンジニアリングに関する要望の収集仕様作成などを行うSalesforce Google Marketplace クライアントのカスタム統合などの統合実装支援アドバイス ...
-
Solutions Engineer
2ヶ月前
Minato Cisco ￥1,500,000 - ￥3,000,000 per yearCiscoのネットワーク プラットフォームのプリセールスエンジニアを募集します。 · Ciscoのネットワーク プラットフォームはエンドーエンドな可視性、IT運用の簡素化、ネットワークからクライアントまでのアシュアランス、AI Ops、分析、セキュリティをフルスタックで提供する統合プラットフォームです。 · 私たちのチームはこのプラットフォームを通じお客様のネットワークの変革を支援しています。 · Ciscoのコア製品群はもとよりAI、セキュリティ、クラウドネットワーキングなど広く最前線のテクノロジーを習得でき常に新しいことにチャレンジしていただけます。 ...
-
Tokyo NetApp, Inc. Full time￥900,000 - ￥1,200,000 per year· 今に定义サイーストルーターサイーストルーターはフォートログメイントを定义です。フォートログメイントに当前に一个です。フォートログメイントはフォートログメイントを定义です。 ...
-
Japan Box ￥8,000,000 - ￥20,000,000 per yearBoxは、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」です。 · ...
-
Tokyo, Tokyo Cisco ￥3,600,000 - ￥10,800,000 per year[募集概要]エンタープライズ担当部門において、エンタープライズアカウントを担当する Solutions Engineer を募集します。 · ...
-
Solutions Engineer
13時間前
Tokyo, Japan Office (TOKYO) NetApp ￥6,500,000 - ￥13,000,000 per year今回募集するSolutions Engineerポジションはお客様に対して、ネットアップの技術的な価値を理解いただくために社内・社外の関係者の連携しながら戦略を立案、実行していただきます。 ...
-
Solutions Engineer
2ヶ月前
Tokyo Splunk ￥9,000,000 - ￥12,000,000 per year東京を拠点に、日本国内の営業活動を支援するソリューションエンジニアを募集します。顧客企業の課題を理解し、自身の技術力を活かして最適な提案を行います。単なるソリューション導入にとどまらず、顧客価値の創出と実現をゴールとし、寄り添った支援を重視します。 · セールス担当者をはじめとする社内チームと連携し、技術的責任を持って提案活動を推進する · 提案活動の一環として、プレゼンテーションやデモンストレーションを行い、技術的な課題に対応する · ハンズオンワークショップや活用提案、その他の技術支援を通じて顧客企業内の Splunk利用者を育成し、Splunkソリ ...
-
Tokyo Splunk ￥9,000,000 - ￥12,000,000 per yearSplunk セールス エンジニアとして当社のチームに参加し、企業が意思決定において情報をどのように使用するかを再定義するのに役立ちます。これは、販売プロセスの評価段階を主導し、販売チーム、顧客、パートナーとともに Splunk の革新的な製品の主要なアドバイザーとして機能するチャンスです。 · ソフトウェア ベンダー環境での有能なプリセールス/テクニカル セールスの経験。テクニカル ソフトウェア ベンダーのセールスで検証された実績がある。 · 顧客のビジネス目標を理解し、Splunk がターゲットを絞ったソリューションをどのように提供できるかを実証する ...
-
Tokyo Box ￥6,000,000 - ￥12,000,000 per yearJob summary · Boxは、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」です。 · ...
-
Tokyo Capgemini Full time￥7,500,000 - ￥15,000,000 per year· ITソリューションコンサルタント・エンジニアのポジションです。業務自動化ソリューションの導入コンサルティング、技術検証~設計・開発~運用保守までワンストップで支援します。 · ◆お任せしたい業務 · ノーコード/ローコード、GenAIやRPAなど、現場のDX推進を支援する業務効率化ソリューションの顧客提案、導入支援、設計・開発などに携わるポジションです。 · ◆主なクライアント · ・中央省庁/独立行政法人/地方自治体 · ・広告代理店 · ・金融 · ・自動車メーカー · ・大手アパレル会社 · ・大手オンラインプラットフォーム運用会社 · ...
-
Solutions Engineer
2ヶ月前
Tokyo Robert HalfA global data intelligence company is seeking a Solution Engineer to support sales engagements by designing and presenting technical solutions that help clients make data-driven decisions. · Partner with Sales, Product, and Engineering teams to define and present tailored solutio ...
-
Solutions Engineer
2ヶ月前
London Netskope £60,000 - £120,000 per yearThis is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. · Exceed sales targets · Articulate the high-level benefits of Netskope's archi ...
-
Solutions Engineer
2ヶ月前
Tokyo F5 ￥6,000,000 - ￥12,000,000 per yearThe Solutions Engineer is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE's primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. · A ...
-
Solutions Engineer
2ヶ月前
London Netskope £60,000 - £120,000 per yearThis is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. · Exceed sales targets · Articulate the high-level benefits of Netskope's archi ...
-
Solution Engineer
3週間前
Tokyo SPOTTED €1,200,000 - €2,400,000 per yearWe are hiring a Solution Engineer/Analyst to help convert large-scale international mobility data into customer-facing solutions. The role requires both deep technical chops and strong relationship management skills. · Partner with clients to understand business objectives and tr ...
-
Solution Engineer
2ヶ月前
Tokyo myGwork - LGBTQ+ Business Community ￥4,000,000 - ￥12,000,000 per yearThis job is with Dataiku, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation ...
-
Solution Engineer
2ヶ月前
Tokyo Quantexa ￥8,000,000 - ￥15,000,000 per yearWe are looking for an exceptional candidate to join our high-performing team Solution Engineering team in Tokyo. You will collaborate closely with regional peers across Alliances, Sales, Marketing, and Product to help win strategic sales opportunities. · Communicate the value and ...
-
Solutions Engineer
2ヶ月前
Tokyo NAVEX Full time￥5,500,000 - ￥8,500,000 per yearWe're looking for a driven, enthusiastic Solutions Engineer to be part of our success. As our Solutions Engineer and a key member of our sales organization, you will create high quality engagement opportunities for our customers and prospects, supporting revenue generation. · Lea ...
.png?1733430365){kind=logo}
