Tokyo (株)エス・エム・エスサポートサービス
【仕事内容】

入社後、まずはコーポレートITやヘルプデスクの現状を把握いただき、早期にチームの業務改善の改革や、メンバーマネジメントをお任せ予定です。

日々の業務遂行だけではなく、ヘルプデスク改革を主導いただくことを期待しています。

また、ゆくゆくはヘルプデスク領域だけでなく、IT全般やBPR推進部への役割拡張を期待しております。

◆具体的なミッション・プロジェクト

・現状の課題分析と改善施策の立案・実行:

問い合わせ内容・対応工数を分析し、ボトルネックを特定。FAQやチャットボット等を活用した自己解決率の向上を推進します。

・業務プロセスの再設計と自動化:

手動で行っているPCキッティング、アカウント発行・管理などの定常業務のフローを抜本的に見直し、自動化・効率化を実現します。

・itサービスのサービスレベル向上

従業員満足度などを指標とし、ITサービスの品質を定義。安定したサービス提供と継続的な改善をリードします。

・itツールの最適化

ソフトウェア/ライセンス/PC周辺機器など、全社で利用するITツールのコストや機能を見直し、交渉やリプレイスを推進します。

◆定常業務

上記プロジェクトに加え、メンバーと共にシステムに関する問い合わせ対応や端末・ライセンス管理なども行い、現場の課題を常に把握していただきます。

■入社後の流れ

入社後は全体研修を実施し、会社の理念や事業内容、各種制度について説明します。

その後は、配属部署にて実務を通じたOJTでキャッチアップを進めていただきます。

即戦力としてご活躍いただけるよう、必要に応じてサポートしますので、不明点や困りごとは気軽に相談できる環境です。

【求める人材】

<求めるスキル、経験【必須】>

◆以下いずれものご経験

・情シス部門や社内SEとしての何らかの実務経験

・自ら主体となって業務フローやオペレーションの設計・改善を推進したご経験

・何らかリーダーやマネジメントのご経験

※SIやSES、BPO等の支援会社でのご経験者も歓迎です

<求めるマインド【必須】>

・現状に満足せず、課題を発見し、解決策を考えて主体的に行動できる方

・受け身のサポート業務ではなく、「攻めのITサービス」を企画・実行したいという強い意志をお持ちの方

・変化を恐れず、チームを巻き込みながら改革を推進することにやりがいを感じる方

・将来的にマネジメントを担い、チームと個人の成長に貢献したい方

【給与】

※詳細はコンサルタントへご確認ください。

【勤務地】

<東京本社>東京都港区芝公園2-11-1 住友不動産芝公園タワー

【勤務時間】

9時00分

【雇用・契約形態】

【待遇・福利厚生】

・書籍購入制度

・従業員持株制度

・資格取得支援制度

・ベビーシッター利用補助制度

【休日・休暇】

・完全週休二日制

・原則土曜・日曜・祝日

・年末年始

・年次有給休暇

・アニバーサリー休暇

・介護休業

・産前産後休業

・育児休業

・子の看護休暇

・慶弔休暇

・妊婦特別休暇
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