The CRM Manager, reporting to the Head of Marketing Strategy & Planning, is responsible for leading the strategy and execution of customer communication efforts across the market. This role is pivotal in optimizing our customer interactions, to drive engagement, retention and loyalty of our customer base. You will play a key role by concepting, creating, optimizing our communication for designed regional campaigns, and country campaigns. This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business and marketing objectives. You will own the marketing channel inventory of the country, overseeing the allocation, usage, and optimization of various channels for partners/vertical campaigns. This process ensures that our placements are effectively utilized to drive desired business outcomes, without compromising the experience of our user base.
Responsibilities & Duties
- Own the market plan for customer communication and communication inventory including email and push messaging
- Understand the full view of communication, including global programs and local sends to our user bases.
- Oversee the execution of the communication plan, analyze the outcomes and monitor opt-outs where needed.
- Collaborate closely with global marketing automation team to optimize the full customer journey
- Maintain a clear communication plan overview that is shareable with regional and global stakeholders.
- Foster an experimentation culture where new initiatives can be trialed and iterated upon to optimize value creation.
- Collaborate with the Consumer Business and other functions in order to define growth levers and unlock insights to optimize campaign performance.
- Collaborate with global teams to align market strategies with global standards.
- Mid level experience in a CRM role, with a focus on segmentation, life-cycle management and stakeholder management.
- Good record of successful cross-channel (email, push, in-app messages etc.) life-cycle communication.
- Experience with End-to-end planning, development and execution of large-scale engaging life-cycle campaigns.
- Customer-first attitude: ability to put yourself in customer shoes and have a deep understanding of customer segmentation.
- Excellent verbal and written communication skills and strive to have a customer-first mindset.
- Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision.
- Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You're not afraid to take responsibility and ownership of your work
- Technically-savvy and comfortable with technical matters, but you also care about how your communication looks and what message you send to Wolt users.
- Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance.
- Strong analytical skills. You'll need to be able to analyse complex data sets and make decisions off the back of those.
- Fluent in English and Japanese
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going
Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
You will fit into a truly diverse team across 23 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
What you'll get by joining us:
Opportunity to be part of building something exceptional, in an international environment
Lots of learning and growth in a globally scaling tech company
If you have any further questions about the position, you can turn to:
Somi Jung, Talent Acquisition Recruiter -
Please note that we do not accept applications sent by mail. You should submit your application through our careers website
-
CRM Specialist
2週間前
Shibuya Koala Full timeWe are looking for a · CRM Specialist to support our growth team in Japan. The chosen candidate will primarily focus on email marketing, but will also be tasked with running our reviews program via Yotpo. Requirements · What key responsibilities does this role have @ Koala? · CRM ...
-
Saitama Medtronicクリニカルスペシャリスト(CRM) · 勤務地:埼玉県 · 革新的キャリアのチャンスを手に入れよう · 私たちと一緒に、世界中の人々に健康技術で人生を変えるチャンスを提供しよう。医療業界での経験は問わない。研修や学び、成長をサポートするので安心してね。 · 職務内容 · 医療従事者や代理店が当社の製品を使う営業活動のサポートをメインに行う。業務内容は以下の通り: · オンサイトで情報提供やコンサルティングを実施 · 最高のアウトカムとサービスを提供するためフィールドスタッフをサポート · 営業担当者と協力し、販売計画を策定・実行する · 学会や会議に参加 ...
-
CRM Manager
4週間前
Shinjuku Montblanc PermanentKEY RESPONSIBILITIES Manage and execute regular & ad-hoc customers loyalty actions (eDM, gift programs, catalogues, client events, VIP treatments) by conducting necessary tasks such as segmentation, customer data handling, contents/material preparation, vendor management and res ...
-
Manager, CRM
2週間前
Shinjuku TapestrySince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-t ...
-
Tokyo Cornerstone Recruitment Japan · 【COMPANY OVERVIEW】 · イタリアのラグジュアリーファッションブランド · 【JOB RESPONSIBILITIES】 · 1) Brand Marketing · 本国(イタリア)と連携し、、国内マーケットにおいて、ブランドの価値向上を図る為に必要な最適なプランニングの設計、プロジェクト管理を行う。 · 2) Trade Marketing · 保有ブランドの売上の最大化を図るべく、保有顧客のデータベースより分析を行い、関連部署と連携をしながら戦略策定を行う。 · 既存の顧客データを分析し、担当ブランドの傾向を把握、最適 ...
-
CRM Manager
1週間前
Chiyoda Swarovski Full timeAbout the job · Purpose of the role · Responsible to manage loyalty programs (SCS + Be Swarovski) and promotion activities based on the market activation plan to drive traffic to the stores, conversion, VPT and repurchase. · Individual responsibilities · ◎ Responsible for orchest ...
-
CRM Manager
1ヶ月前
Tokyo Cornerstone Recruitment Japan【COMPANY OVERVIEW】 · Global professional footwear and clothing Brand focused on casual clothing for all ages, based in the US with over 300 international stores. · 【JOB RESPONSIBILITIES】 · You will play a key role in executing the company's engagements and will be given responsib ...
-
Manager, CRM
3週間前
Tokyo TapestrySince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-t ...
-
Tokyo BOTTEGA VENETA JAPAN LIMITED Full timeDescription · Develop and lead CRM omnichannel strategy to generate new business opportunities and grow client database · Implement seamless client journeys from client acquisition to portfolio management and retention, supported by data driven insights and effective segmentatio ...
-
Tokyo RichemontMAIN PURPOSE: · CRM Manager position at Montblanc is aiming at developing a healthy customer base for business sustainability as well as creating bridges between customers and our Maison. · Reporting to Marketing Associate Director and following HQ instructions and guidelines, t ...
-
Tokyo OgilvyJob Overview · An employer branding specialist is responsible for developing and implementing strategies to attract, engage, and retain talent, and to enhance the employer brand of a company.They create a positive image of the company by highlighting its values, culture, and uniq ...
-
Shinjuku WorldlineThe Opportunity · We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Spec ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · The Corporate IT Department (CITD) develops, operates, and provides Rakuten's overall intranet and related tools to employees, as well as company-wide solutions that include the introduction of new tools, support operations, and response to i ...
-
Tokyo Oracle Regular EmployeeThe Contracts Administrator positions consist of two key roles: · Deal Specialist: Responsible for creating, validating, and processing contract documentation using Oracle's standard templates and options. They collaborate with various teams to ensure compliance with policies and ...
-
Tokyo Boeing Full timeJob Description · Qualifications: (Japanese Follows) · The Boeing Company is currently seeking an Associate Contract Management Specialist to join the team representing Boeing locally at its new international entity, Boeing Japan Kabushiki Kaisha (BJKK). This entity is aligned t ...
-
Tokyo Intuitive Surgical EmployeeCompany Description · 会社の説明 · Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。 · 私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支 ...
-
Tokyo Intuitive Full timeCompany Description · 会社の説明 · Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。 · 私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を ...
-
Tokyo Godo Kaisha Amaris Japan/合同会社Amaris JapanWe are seeking a dynamic Omni Project Manager to join our Japan IT team. The successful candidate will manage multiple projects within the Omni area, collaborating closely with the Digital team, brand business teams, the internal IT team, and vendors to ensure the seamless execut ...
-
Tokyo DanoneShort Intro and About the Job · PRIMARY PURPOSE OF THE ROLE · The Reward & OD Manager/Senior Specialist is responsible to design, implement, and manage a comprehensive rewards and organizational development strategy that aligns with the company's business objectives. This role ...
-
Tokyo Vestas Full timeVestas Global Procurement is an award-winning best in class Procurement function. We are responsible for all procurement activities within Vestas Wind System A/S, the global leader in Wind Power Plant and Service solutions. · Reginal Procurement Program Management department is ...
