Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Join our portfolio management team as a Technical Service Delivery Manager, supporting the execution and oversight of key projects across 12 markets in the APAC region.

With 5+ years of experience, you will assist in managing project portfolios, ensuring alignment with strategic goals, and facilitating the successful delivery of projects within the Network Services division. This role involves collaborating with various stakeholders and working closely with senior project managers and global teams.

In this role, you will be part of a dynamic IT team working to improve and secure the bank's network infrastructure. Your role will include:

• Collaborative Environment: Working with IT professionals, vendors, and stakeholders to deliver projects that meet the bank's requirements
• Professional Development: Opportunities for learning and growth in both technical and project management fields
• Resource Coordination: Assisting in the efficient use of resources and optimal allocation to various project tasks
• Dynamic Work: Office-based and availability for after-hours work during critical project phases including some weekend hours

Responsibilities:

Project Coordination

- Planning, executing, and monitoring projects within the portfolio, ensuring alignment with business objectives and strategic goals.

- Coordinate project activities, including scheduling, resource allocation, and communication with stakeholders.

- Development of project plans, including scope, timeline, and budget.

 Stakeholder Management

- Collaborate with internal teams and external stakeholders to ensure project requirements are met and issues are resolved.

- Facilitate communication between project teams and stakeholders, providing updates and addressing concerns.

- Preparing and presenting project status reports to senior management and stakeholders.

 Financial Management

- Monitor project budgets, track expenses, and ensure financial resources are used efficiently.

- Participate in financial forecasting and reporting, highlighting variances and recommending corrective actions.

- Support the management of project costs and financial documentation.

 Risk and Issue Management

- Identify potential project risks and issues and assist in developing mitigation strategies.

- Monitor and address project risks and issues as they arise, ensuring timely resolution.

- Support the implementation of risk management plans and contingency measures.

 Documentation and Reporting

- Maintain comprehensive project documentation, including plans, reports, and meeting notes.

- Prepare regular project status reports and presentations for senior management.

- Ensure project documentation is complete, accurate, and up-to-date.

 Continuous Improvement

- Contribute to the continuous improvement of project management processes and methodologies.

- Stay informed about industry trends and best practices in project management.

- Participate in training and development opportunities to enhance project management skills.

Skills:

 Education and Experience

- Bachelor's degree in Project Management, Business Administration, IT, or a related field.

- 5+ years of experience in project management or a related role.

- Experience in portfolio management or within the banking or financial services industry is a plus.

 Skills and Competencies

- Proven knowledge of project management principles and methodologies, including both waterfall and Agile methodologies.

- Experience in working with Jira

- Strong organizational and time management skills, with the ability to handle multiple priorities.

- Strong effective communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.

- Excellent stakeholders management skill with the ability to work collaboratively with different teams and stakeholders, and address issues proactively and find effective solutions.

- Analytical and problem-solving abilities, with attention to detail.

- Teamwork: Experience working in collaborative environments and supporting cross-functional teams.

- Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.

Desired Skills:

• Certifications: Project Management Professional (PMP) or PRINCE2 Foundation certification.
• Knowledge of network infrastructure, including LAN/WAN, firewalls, VPN, and basic network security protocols.