A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
What You Will Do
* Even though we have offered 2 roles as a supervisor of service team and quality team, we would accept either experience.
< As a Supervisor of Service team >
- Provide a call center operation system (we use Salesforce), product information, and products and equipment for product training of call center operators.
- Provide support in responding to escalated important matters and irregular matters (instructions on how to respond, allocation to the appropriate department).
- Provide a repair management system, product information, repair technology information, repair price information, and repair parts.
- Provide judgement and advice when important matters or irregularities occur.
< As a Supervisor of Quality team >
- The purpose of this task is to eliminate as many quality issues as possible before mass production as well as improve the quality of mass-produced products.
- Attend the 1st investigation with your technical knowledge.
- Share and report the status of the 1st investigation with the global (overseas headquarters) for investigation the root cause and implementation of countermeasures.
- Respond courteously and sincerely to customers who experienced or pointed out important quality issues.
What You Need
What is Nice to Have
What Makes You Eligible
What We Offer
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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