**Responsibilities:**
* Performs highly skilled preventative and corrective maintenance on-site to critical facility systems
* Performs highly skilled maintenance repairs, corrective maintenance, and complex installations
* Resolves advanced incidents and develops new procedures and techniques to support the overall team
* Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team
* Leads and coordinates critical infrastructure operations
* Implements energy efficiency measures and identifies areas of opportunities
* Inspects operation and maintenance of plumbing, fire suppression, and life-safety systems
* Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
* Develops project scope with management for life-cycle maintenance/end of life infrastructure projects and critical replacements
**Vendor Support:**
* Facilitates selection of vendors for outsourced maintenance activities
* Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements
* Creates scripts for maintenance and submits
* Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out).
* Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor's) ensuring builds are up to date
**Site Administration & Incident Support:**
* Completion of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts
* Identifies and escalates process discrepancies to higher management
* Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures
* Acts as a support team lead for operating processes and procedures; supports the team on adherence
* Supports the on-site staff during critical incidents
* Responds to all on-site incidents, including major failures, significant problems and delays
* Assists with RCA (Root Cause Analysis)
* Assists management with maintaining technical documents
**Work Orders & Additional Projects:**
* Completes highly skilled work requests and circuit installations
* Coordinates more advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
* Makes moderate changes to mechanical, electrical and specialized systems, as directed
* Performs capacity management reviews
* Leads infrastructure project activities
**Collaboration:**
* Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues
* Act as a support team lead when identifying component level faults and provides recommendations for new procedures
* Utilizes resources outside of the department, as necessary
* Plans inventory needs to maintain optimal stock levels of critical parts and equipment
* May act as an escalation point for processes relating to maintaining inventory
* Advises other team members on repairs and preventative maintenance
* Acts as a support team lead on implementing highly skilled, complex projects
**Qualifications:**
* Typically requires a high school diploma and 6+ years of equivalent work experience
* Japanese and English is fluency
* For foreign nationals with a restricted work visa, this applies to those who already have a technical, humanities or international service category.
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