End User Support

1週間前


Tokyo TEKsystems

Job Summary

大手外資系アパレルブランド会社にてネイティブレベルの日本語能力を持つバイリンガルテックサポートエンジニアを募集しております。

職務内容:
日本のL2エンドユーザーサポートチームの一員となります。ユーザーは主に日本の店舗とオフィスのスタッフです。店舗数は約3000、スタッフは300~400人。1日の平均チケット枚数は10枚。発券システムにはServiceNowを使用し、ユーザーとのコミュニケーションはMicrosoft Teamsで行っている。
PC、プリンター、デバイス、ネットワークのトラブルシューティング経験があるジェネラリストを探しています。チケットのほとんどはPC関連です。カスタマーサービスと人柄がこの仕事の鍵です。注意深く話を聞き、物事をうまく説明できる人が必要です。

必須スキル(求める人材):

• 2-3年のヘルプデスク業務経験(PC、ネットワーク、ハードウェア、POS等のサポートにおけるジェネラリストであること)

• カスタマーサービススキル、技術的な問題を非技術者に伝える能力

• 日本語(ネイティブまたはN1)
ポジションの魅力:

• グッチ、バレンシアガ、イヴ・サンローランなど有名ブランドの親会社で働く

• ケリングは日本国内に10社のブランドカンパニーを持つため、様々な人々と仕事をすることができます。

• ペースの速い環境

• 英語を使う
[日本在住の方のみ応募可能です]
もしこちらのポジションにご興味がありましたら、右上のクリック、または、またはLinkedInにて に直接ご連絡ください。



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