As a Desktop Analyst at Rimini Street, you will support global employees with laptop and network problems in a 24x7 support model. You will build new laptops, deploy VMware virtual machines, and ensure timely resolution of issues. Key responsibilities include onboarding and off-boarding personnel, providing desktop level support, and maintaining IT assets and procurement for international offices. You must have 5 years of experience in desktop level support, with experience in heterogeneous and hybrid environments, and administration of O365 and Active Directory. A positive attitude, strong customer service, and excellent troubleshooting skills are essential. You should have knowledge of Windows 10, MAC, and Linux operating systems, as well as network fundamentals and Office365. Good organizational and communication skills are necessary for completing tasks with limited supervision.

• ​Onboarding and off-boarding personnel (creating/disabling accounts, providing/revoking access, etc.)


• ​Provide Desktop level support in 24x7 support model on rotational bases


• ​Image, deploy, and support laptop workstations running Windows 10 and Linux


• ​Responsible for Japan and International Desktop Support


• ​Maintain IT Assets for all International Rimini office locations


• ​Administer O365, Druva, Citrix ShareFile, Citrix GoToMeeting, Microsoft Teams, SharePoint, SCCM, and Active Directory


• ​Provide telecom support for various devices (iPhones, Mitel, and Analog phones)


• ​Comply with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation)


• ​Provide reports when required


• ​Provide professional and courteous support to all internal personnel


• ​Provide support to other IT teams if required


• ​Assisting with hardware & software procurement and inventorying


• ​Auditing system and or user information as needed


• ​Training other IT personnel or staff as needed


• ​Covering other IT member's responsibilities when required


• ​Server maintenance when required (patching, testing, backups, etc.)


• ​Network maintenance when required


• ​Off-hours support as requested


• ​Track and analyze trends in Desktop Team requests, onboardings, offboarding's and generate statistical reports

Location: Rimini Street Office Tokyo - Japan
Education: Bachelors or master's degree in computer science or related experience in the Information Technology field
Experience: 5 years of experience in Desktop level support
Skills: Hands-on Desktop level Support Experience, Positive attitude, excellent work ethic, strong customer service, and exceptionally strong troubleshooting skills, Knowledge of Windows 10 operating systems, Knowledge of MAC and Linux operating systems especially Ubuntu, Basic knowledge of Windows and Linux networks, firewalls, and Remote Access, Knowledge of Office365 and MS Outlook, Excellent written and verbal communication skills and capacity to creatively solve problems are essential, Good organizational and communication skills and ability to complete tasks with limited supervision

---