To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Success Guideは、お客様が導入したSalesforce製品の価値を向上させ定着化を促進することを支援する重要な役割です。Success Guideは、お客様にSalesforceを用いて成功いただくために、Salesforce製品についての深い知識および活用と定着化のためのノウハウを活かしたガイダンスを一対一で提供します。Success Guideが提供するガイダンスの種類は、Salesforce製品を導入したばかりのお客様のオンボーディングから、製品・機能の適切なセットアップ方法と効果的な利用方法、組織変革に関するものまで多岐にわたります。
Success Guideは、多数の様々なお客様に対して課題ごとに1〜3回程度のセッションを通じて短期間で成功を後押しします。このため Success Guideは、お客様の成功に対する情熱を持ちつつも、系統立てて物事を考え迅速に行動できることが理想です。
私たちは、以下のようなSalesforceの多様な製品群について1つまたは複数のスキルや経験を持つSuccess Guideを募集しています。
* Sales Cloud
* Service Cloud
* Salesforce Platform
* Marketing Cloud
* Commerce Cloud
* Industry Clouds
* Tableau
* MuleSoft
* Slack
責任
* Salesforce製品の導入と活用・定着化を支援する推奨事項やベストプラクティス、技術的なアドバイスをお客様に提供する。
* Salesforce製品を導入したばかりのお客様のオンボーディングを支援する(お客様のビジネスゴールを確認し適切なロードマップを作成する)。
* 潜在的な支援ニーズを持つ可能性のあるお客様に対して連絡をとりアセスメントを実施する。
* お客様との一対一の形式だけでなく、お客様向けのウェビナーやイベントのような一対多の形式も組み合わせてお客様を支援する。
* お客様の支援に用いるアセット(例: 推奨事項のドキュメントや製品の操作デモ)を作成する。
* 支援を行うお客様について、Salesforce社内の関係者(営業やカスタマーサクセスマネージャーなど)と連携してお客様の課題や状況を把握する。
必要なスキルと経験
* このロールに関連した業務における3年以上の経験。
* 新しい技術に関心を持って自ら素早く学ぶ能力。
* コンサルティング・顧客フォーカスのアプローチと支援スタイル。
* お客様の複雑な課題や要求を整理し、議論をリードできる能力。
* お客様側の様々な立場の相手(デベロッパーやビジネスユーザー、かつ現場担当者から役員クラスまで)に合わせた効果的な会話とプレゼンテーションができ、信頼を勝ち得る能力。
* プレッシャーのかかる中であっても、タスクを優先順位付けし、チームのメンバーと協業しながらマルチタスクを実行できる能力。
* 必要に応じてSalesforce社内の関係者(営業やカスタマーサクセスマネージャーなど)を巻き込んでお客様の課題の解決をリードできる能力。
* 日本語 - ネイティブレベル(読み書き・口頭ともに)
* 英語 - ビジネスレベル(読み書き)
望ましい資格とスキル
* 関連るSalesforce製品の資格
* 一般的なSaas/PaaS製品の背景にある情報技術(サーバー・ネットワーク・データベース等)についての基本的な知識
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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